Can't save theme options after first install

[NiO]

Hi,

Just purchased and installed the theme. When I now try to change a theme option it will not save. The right part of the panel turns a darker colour and then seems to be stuck. The options can no longer be changed until I do a refresh. When I do the refresh I see that changes have indeed not been saved.

Any idea what can be wrong? I have included the WordPress userid and password in case you want to have a look.

The attached screenshot shows how the screen looks after saving. The only thing I have tried to do is change the header from type to to type 5 and then save.

Cheers,
Johan

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[Rui Guerreiro – SUPPORT]

Hi,

Couldn’t login with those credentials. Can you assign new ones?
Also try to deactivate all plugins except SwiftFramework

-Rui

[NiO]

Sorry about that! Here you go:

Username: TempAdmin
Password: 2016!Howdy01x
http://nio.photography/wp-login.php

All plugins, except the ones needed for the theme are deactivated at the moment!

[Rui Guerreiro – SUPPORT]

Hi,

I saved it without any problem.
Can you clear your browser cache and try again? Also try in a different browser.

-Rui

[NiO]

Hi Rui,

Now that is weird. If I use the TempAdmin that I created for you I can indeed save without a problem. If I use my own Admin password I can’t. Both have the same role …

I am lost … any idea?

Thanks so far,
Johan

[NiO]

Hi again Rui,

I guess it is not really logical that this would be theme related, so there must be something wrong with my WordPress database. To be safe, I will reset WordPress, re-import posts and pages from my live site and then re-install the theme.

Thanks for the help so far. If I run into it again after the re-install I probably will come back to you 🙂

Best regards,
Johan

[NiO]

Hi Rui,

Rebuild the whole thing from scratch and now everything is fine. Case closed.

Thanks,
Johan

[Rui Guerreiro – SUPPORT]

Hi,

that’s great.

-Rui