New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Cant Install the 1.5.5 version

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    Posted in: Pinpoint
  • November 18, 2013 at 12:08 pm #31876
    inpulsion
    Member
    Post count: 13

    Hi,
    im trying to instal the 1.5.5 version pf Pinpoint and this message appears :
    Une erreur est survenue pendant la mise à jour de Pinpoint : L’archive n’a pas pu être installée. Ce paquet ne contient aucun fichier.

    It says that the folder is empty.

    Somebody knows where is the problem ?
    thanks
    Aleida

    November 19, 2013 at 8:17 pm #32179
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Hi Aleida,

    Make sure you’re uploading the correct file – here’s a guide.

    Regards,

    ————————————————————————————————————

    Cosmin – Support

    November 20, 2013 at 7:10 am #32230
    inpulsion
    Member
    Post count: 13

    thanks for your answer, but where can i download the Pinpoint 1.5.5 file ?
    thnaks
    Aleida

    November 21, 2013 at 9:37 am #32515
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi,

    once you log in to your themeforest account you can go to your Downloads page and download the theme package again, inside you will find the latest version of the theme!

    Cheers

    November 21, 2013 at 9:37 am #32516
    Melanie – SUPPORT
    Member
    Post count: 11032

    Make sure you upload the actual theme folder, and not the whole package tho! 🙂

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