New Landing › How can we help? › Themeforest Theme Support › Joyn › Cant Install Swift Framework after the new update.

Viewing 15 posts - 1 through 15 (of 18 total)
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    Posted in: Joyn
  • April 27, 2015 at 3:33 pm #169092
    SlimeyChee
    Member
    Post count: 5

    Ever since the latest update, I am having a message to install Swift Framework, but when ever I do try to install in via, Appearance > Install Plugins. I keep getting this message;
    Downloading install package from http://swiftideas.com/extras/plugins/swift-framework.zip…

    Download failed. Forbidden

    Attachments:
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    April 27, 2015 at 4:43 pm #169123
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It can be some permission issues in your hosting.
    Can you provide admin access so we can take a look?

    -Rui

    April 27, 2015 at 4:44 pm #169125
    SlimeyChee
    Member
    Post count: 5

    Hi sure how would I go about doing that?

    April 27, 2015 at 4:56 pm #169128
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    just reply here, and set your reply has “Private reply”.
    That way only you and our support team can see that reply.

    -Rui

    April 27, 2015 at 4:59 pm #169129
    SlimeyChee
    Member
    Post count: 5
    This reply has been marked as private.
    April 27, 2015 at 5:12 pm #169135
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Strange, maybe security setting in your server.
    I uploaded it directly and it’s active now.

    Check again your site.

    -Rui

    April 27, 2015 at 5:13 pm #169136
    SlimeyChee
    Member
    Post count: 5

    Ahh thank you very much that seems to of fixed it 🙂

    April 27, 2015 at 5:23 pm #169142
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad it’s sorted.
    -Rui

    April 27, 2015 at 11:53 pm #169246
    bssmithy
    Member
    Post count: 55
    This reply has been marked as private.
    April 28, 2015 at 9:03 am #169388
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Upload the plugin manually: https://www.dropbox.com/s/erylgestx2594zs/swift-framework.zip?dl=0

    – Kyle

    April 30, 2015 at 7:47 pm #170639
    thebeesons
    Member
    Post count: 85

    Hi kyle,

    I’ve had the same problem on several sites in the last week, I’ve managed to revert to a previous backups for the time being, but would like to keep the themes up to date if possible.

    I tried manually uploading the theme files but still got the error about ‘Swift framework’ plugin.

    I’ve since found this thread and have downloaded the plugin from your DropBox link, where do I upload it to?

    Swift framework isn’t currently in my Plugins directory – if not there where should it be?

    Thanks

    GB

    May 1, 2015 at 11:03 am #170796
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi GB,

    Upload to Plugins > Add New > Upload, that will allow you to select the zip. We’re shortly pushing out an update which fixes the errors.

    Thanks,

    – Ed

    May 20, 2015 at 8:56 pm #177090
    ds123
    Member
    Post count: 3

    this is also happening to me not able to dowload and install plugins
    Download failed. Forbidden

    i have the latest version of the theme how to fix?

    May 20, 2015 at 9:58 pm #177107
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,


    @ds123
    Can you provide us admin access in a private reply to check it?
    Use the private reply.

    -Rui

    May 23, 2015 at 4:43 pm #177904
    ds123
    Member
    Post count: 3

    site isn’t live yet but the images on the demo content didn’t download either ..do you think its because my site is https / SSL ?

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    Posted in: Joyn
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