Can't Edit Page Builder Elements

[imawake]

I am in the process of switching from Neighborhood to Atelier. My site is in currently in staging mode as we work to get Atelier going. I am having trouble with the new page builder elements. The tools to edit, delete, save, etc. don’t show up when I hover over an element so I can’t edit any. It does work for Rows, but that is the only element that functions properly. I have version 2.1.7 of Swift Framework and have tried safari, chrome and firefox. Any ideas how I can fix this? Thanks for a great theme! Excited to get it up and running!

[Rui Guerreiro – SUPPORT]

Hi,

Just checked and it is a plugin conflict with the plugin ShippingEasy.
Are you using the latest version of that plugin? do you have any alternative plugin to accomplish the save functionality?

-Rui

[imawake]

Hi Rui,

Yes, I see you have deactivated ShippingEasy and the page builder elements can now be edited. I believe we have the latest version of the ShippingEasy plugin. Unfortunately, there is no alternative to that. It was made directly by ShippingEasy, which is the platform we use to ship our online orders. Their plugin communicates with woocommerce and vice versa. Do you think we will need to try contacting their support and tell them about the issue if you think it’s something on their end? What should I tell them the issue is?

Thanks.
Julian

[Rui Guerreiro – SUPPORT]

Yes, I think you should contact so we can together solve the incompatibility issue.

Check with them if they have any js code that could conflict with the instruction where we show the edit controls.
https://www.dropbox.com/s/hv633bhm3jw1732/Screenshot%202016-04-18%2020.42.44.png?dl=0

-Rui

[imawake]

Hi Rui,

I’ve worked it out with Shipping Easy, thanks for your help.

[Kyle – SUPPORT]

Thanks Rui