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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Pinpoint
  • April 13, 2015 at 4:02 pm #164778
    cesarpaul
    Member
    Post count: 14

    Hi!

    I’m trying to access my wp admin pannel, but I can only see a blank screen.

    Could you please tell me if there is anything wrong, if you could solve it or what should I do?

    Thank you

    best

    Cesar

    April 13, 2015 at 4:07 pm #164780
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You could be running out of memory or other kind of conflict.
    Increase the WordPress memory inside wp-config.php

    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    If it doesn’t work, using ftp try to rename the plugins directory to “plugins2” and try to login again it can be a plugin conflict also.

    -Rui

    April 13, 2015 at 4:29 pm #164788
    cesarpaul
    Member
    Post count: 14

    Thank you for your fast response, but the error persists. I renamed the plugin folder and it didn’t work and there is memory space enough.

    Best

    César

    April 13, 2015 at 4:40 pm #164793
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide ftp access and admin access so I can take a look?

    Thanks
    -Rui

    April 13, 2015 at 4:47 pm #164797
    cesarpaul
    Member
    Post count: 14
    This reply has been marked as private.
    April 13, 2015 at 4:48 pm #164799
    cesarpaul
    Member
    Post count: 14
    This reply has been marked as private.
    April 13, 2015 at 5:19 pm #164811
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I tried but no luck. Something wrong with the server, check with your hosting support if they can find any additional issue.

    -Rui

    August 4, 2015 at 7:12 am #200415
    lpamart
    Member
    Post count: 7

    I have the same problem. Do you find an answer ? My website is hosted by ovh.

    August 4, 2015 at 7:36 am #200431
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    @lpamart     – I need your FTP and wordpress admin login detail to check and resolve the issue.
    Thanks
    Mohammad

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