New Landing How can we help? Themeforest Theme Support Dante Cannot update Dante Theme

Viewing 4 posts - 1 through 4 (of 4 total)
  • Posted in: Dante
  • #102207
    Keith
    Member
    Post count: 21

    Trying to update to latest Dante version (2.6.4) but am getting permission errors

    I thought I had given enough so gave more but still no joy

    keep getting:
    —————————
    Updating Theme Dante (1/1)
    Downloading update from http://wp-updates.com/api/1/download/theme/dcy3o3tC2ZI66lnrWVU07g/dante…
    Unpacking the update…

    An error occurred while updating Dante: Could not create directory.
    —————————

    Have searched web for solutions but no luck so far

    I think it is a config issue as we have recently changed servers as the dante theme was running too slowly

    Could you please have a look at what may be wrong

    Thanks very much

    Keith

    (I have supplied admin details for you to inspect)

    #102244
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you try FTP?

    – Kyle

    #102248
    Keith
    Member
    Post count: 21

    Hi Kyle

    I have the same issue with updating plugins at the moment so I did actually ftp over a new plugin version folder – that works ok – so I suspect that would also work for the theme – HOWEVER I want it to work with auto updates through control panel – as it should as this is so much quicker/easier.

    Can you not see anything else wrong?

    Cheers
    Keith

    #102260
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Sounds like a problem with either you host or wordpress install, it’s best if you check with your hosts

    – Kyle

Viewing 4 posts - 1 through 4 (of 4 total)

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