New Landing How can we help? Themeforest Theme Support Dante Cannot edit certain pages

Viewing 13 posts - 1 through 13 (of 13 total)
  • Posted in: Dante
  • #270316
    sietsebakker
    Member
    Post count: 5

    Hi,

    We are experiencing issues when trying to edit certain (but not all) pages on our site. For the affected pages this happens:
    – We go to edit the page
    – Visual page builder renders the page elements
    – We click the edit button for an element
    – The edit modal emerges, but the visual editor tab is blank (we can switch to the text tab)
    – No events seem to get bound to the cancel and save buttons (they do not respond anyway)
    – In the developer tools console we get the error found in the attachment.
    To get a somewhat functional page again a browser reload is necessary. Our admin interface is behind a htpasswd prompt, so providing an admin username & password is pointless unless i can provide those details privately as well.

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    #270318
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us admin access in a private reply and also the url of that page so we can debug it?
    thanks

    -Rui

    #270350
    sietsebakker
    Member
    Post count: 5
    This reply has been marked as private.
    #270362
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me correct admin login detail to check and resolve the issue.
    Thanks
    Mohammad

    #270475
    sietsebakker
    Member
    Post count: 5
    This reply has been marked as private.
    #270485
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me specific page url with issue. I will edit to check.
    Thanks
    Mohammad

    #270488
    sietsebakker
    Member
    Post count: 5
    This reply has been marked as private.
    #270708
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It looks perfect to me. You can see the attachment. Just check after clear the cache of browser.
    Thanks
    Mohammad

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    #270728
    sietsebakker
    Member
    Post count: 5
    This reply has been marked as private.
    #270745
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems any plugin issue. Please deactivate all plugins and check for issue.
    Thanks
    Mohammad

    #271033
    sietsebakker
    Member
    Post count: 5

    Hi,

    I’ve disabled all plugins as suggested, but the problem still existed after that. I narrowed down the issue to one of my colleagues trying to embed javascript in the page. After removing the javascript the editor works fine. Do you have any suggestions for loading certain javascript code on a specific page?

    #271037
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Try to use the Raw Js asset from the Page Builder.
    https://www.dropbox.com/s/v24f9m7bgrjv22t/Screenshot%202016-05-30%2010.11.11.png?dl=0

    -Rui

    #271039
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please use the JS element of Swift page builder to insert the javascript code in a page.
    Thanks
    Mohammad

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