New Landing How can we help? Themeforest Theme Support Dante Cannot add shortcodes to page

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Dante
  • #41859
    shrinkray
    Member
    Post count: 2

    Hello,
    I’m having an experience with Dante where when I click on the shortcodes button, it goes into lightbox mode and provides a message about not having permission. I’ve changed permissions for the /swift-framework/sf-shortcodes/ and contents files were from 755 to 775 but the Swift Framework Shortcodes button continues to return this message:

    Forbidden
    You don’t have permission to access /wp-content/themes/dante/swift-framework/sf-shortcodes/interface.php on this server.
    Apache/2.2.22 (Ubuntu) Server at mwd.manzwebdesigns.net Port 80

    I have not attempted to make changes to the .htaccess file.

    P.S. I am having a lot of fun working with this theme! Thanks for your hard work.

    #42244
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please check the permissions on interface.php

    They should be 644

    – Kyle

    #42251
    shrinkray
    Member
    Post count: 2

    Hi Kyle, thanks for the help.

    The permissions for the files were set to 755. I found the interface.php file and changed it to 644, but no joy, the interface as viewed in the browser returns that error. What else could I try?

    -shrinkray

    #42669
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please can you send me a screenshot of the permissions inside the sf-shortcodes folder?

    – Kyle

    #42679
    shrinkray
    Member
    Post count: 2

    Hi Kyle,
    I’m grateful for your help. I’m working with my host right now. It is his website that I implemented your Dante theme. Actions I’d taken caused WordPress to not render. He thinks he can correct it. If not, we’ll start over. I’ll not close this until we know.

    – Shrinkray

    #42681
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok thanks. Just let us know if you need anything else.

    Have a nice day.

    – Kyle

    #85073
    Keith
    Member
    Post count: 21

    Hi Shrinkray

    Did you resolve this as I am having same issue?

    Cheers
    Keith

    #85355
    Swift Ideas – Ed
    Keymaster
    Post count: 15264
Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register