New Landing › How can we help? › Atelier › campaign starts in couple hours & products are not aligned home page

Viewing 12 posts - 1 through 12 (of 12 total)
  • Back to forum
    Posted in: Atelier
  • April 8, 2016 at 9:27 pm #260478
    jdongj
    Member
    Post count: 17

    urgent, thanks for the help.

    We have marketing campaign starts in couple hours, and products on the homepage are not aligned. They are all over the place.

    I can’t figure out what has happened.

    Thanks so much!

    J

    Attachments:
    You must be logged in to view attached files.
    April 11, 2016 at 8:40 am #260585
    jdongj
    Member
    Post count: 17

    Hi

    Could somebody look into the issue i posted 2 days ago? Thank you so much!

    https://www.livyle.com

    April 11, 2016 at 1:20 pm #260700
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me correct login detail to check and resolve the issue.
    Thanks
    Mohammad

    April 11, 2016 at 4:29 pm #260752
    jdongj
    Member
    Post count: 17
    This reply has been marked as private.
    April 12, 2016 at 6:11 am #260830
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You have set your image sizes to 700 x 904 but your product images are not that big so they are not resized correctly, you should choose something smaller like 500px. All your products are different sizes so you will need to choose a ratio you are happy with, like square, however some images will be cropped

    – Kyle

    April 12, 2016 at 6:11 am #260831
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You will also need to use the regenerate thumbnails plugin once you have changed the image settings

    – Kyle

    April 12, 2016 at 6:54 am #260845
    jdongj
    Member
    Post count: 17

    Hi Kyle,

    Thanks! The weird thing is that homepage had been ok until I updated plugins/theme as a normal update. Product on homepages were all aligned perfectly with the mult-masony setting. I wish I had a screenshot that i could show.

    Is it because the theme update or others?

    Are there any quick fixes on this? Thank you so much again!

    J

    April 12, 2016 at 7:30 am #260850
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    What was it showing like before?

    – Kyle

    April 12, 2016 at 8:04 am #260853
    jdongj
    Member
    Post count: 17

    please see attached. This was not the homepage but conveys the idea that product was aligned.

    Attachments:
    You must be logged in to view attached files.
    April 12, 2016 at 9:31 am #260874
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Not sure what changed, don’t think we changed anything in the theme. Like I said you will need to set appropriate image sizes in the WooCommerce settings and regenerate thumbnails

    – Kyle

    April 12, 2016 at 9:31 am #260875
    jdongj
    Member
    Post count: 17

    It would be great if there is a way to fix it and get us back to what’s shown on the screenshot.

    That would be so awesome!

    Thanks,
    JD

    April 12, 2016 at 12:04 pm #260934
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    There is, by doing the above

    – Kyle

  • Back to forum
    Posted in: Atelier
Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register