New Landing How can we help? Themeforest Theme Support Neighborhood button for subscribe widget is not working on mobile site

Viewing 14 posts - 1 through 14 (of 14 total)
  • #198540
    PrimaryShape
    Member
    Post count: 9

    Hi.
    so yeah, the button for subscribe widget is not working on mobile site.
    on desktop it works by pressing ‘enter’ once email address is entered
    but when on mobile site, the ‘go’ button does nothing on the keyboard that shows up when typing.

    hope that makes sense.
    Chris

    #198555
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Is this the subscribe button you are talking about?
    https://www.dropbox.com/s/ksr4usc47030d2t/Screenshot%202015-07-28%2013.43.45.png?dl=0

    I tried in mobile and it redirect me to the subscription page.

    -Rui

    #198928
    PrimaryShape
    Member
    Post count: 9

    Hi, sorry for delayed response!

    No, that is a temp button i threw in there till i figure this out.
    I imported the widgets from the neighbourhood demo importer, then changed stuff around, but i left the subscribe section alone, except for adding my mail chip code.
    With your subscribe section, it has what i think is called an invisible button..? (sorry I’m a beginner), so on desktop you have to press ‘enter’ after typing in your email address. but when on mobile site, when you type your email in, the ‘go’ button on the pop up keyboard doesn’t work. so essentially, i can’t seem to ‘enter’ an email adress.

    ps; I’ve edited my subscribe widget to not have that temp button anymore so we can figure this out 🙂

    thanx
    Chris

    #198966
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Well it worked fine in my Android.
    https://www.dropbox.com/s/4iqjk2es8t323ou/2015-07-29%2012.09.21.png?dl=0

    Can you try to clear the mobile cache?

    -Rui

    #198978
    PrimaryShape
    Member
    Post count: 9

    Ah ok.. it worked for you, awesome!!
    I’m still getting the problem on iPhone, do you think this may be an iPhone only issue?
    I cleared my mobiles cache, no change…
    my wife also tried it on her iPhone and agin the ‘go/enter’ button wouldn’t work.

    Thank again

    Chris

    #198981
    PrimaryShape
    Member
    Post count: 9

    here is a screen shot of the ‘go’ button thats not working on iPhone.

    Attachments:
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    #199034
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Will forward to my colleague that has iPhone to check.
    Thanks

    -Rui

    #199188
    PrimaryShape
    Member
    Post count: 9

    Any word on this issue yet mate?

    Thanx in advance.
    Chris

    #199208
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I see what you mean, it’s the same on our demo. Will forward to the developer for you to see if there is a work around

    – Kyle

    #199228
    PrimaryShape
    Member
    Post count: 9

    Thanx mate!!
    Let me know…

    Do you think it will be fixed in the next update too?

    Thanx to both Rui n Kyle for the help! ??

    #199229
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Will have to wait to see if the developer knows a solution

    – Kyle

    #199462
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Remove target=”_blank” from the form tag – that will fix it.

    – Ed

    #199698
    PrimaryShape
    Member
    Post count: 9

    BOOM! that worked!

    thanx everyone for your help!
    great support here! love it.

    Chris.

    #199699
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

Viewing 14 posts - 1 through 14 (of 14 total)

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