New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Bug – shopping cart item cannot be removed when inside product detail page

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    Posted in: Neighborhood
  • July 27, 2014 at 4:42 am #94932
    tonywong
    Member
    Post count: 80

    Hi,
    unable to remove item from shopping cart when inside the product page, but this could be done from product listing page. so i believe this is a bug. please see attached.

    regards
    tony

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    July 28, 2014 at 11:14 am #95205
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That seems to be some plugin conflict.
    Try to deactivate all pugins, and activate one by one trying to replicate that issue after activating each plugin.

    – Rui

    July 30, 2014 at 6:52 am #95914
    tonywong
    Member
    Post count: 80

    did what you told, the problem still persist. in fact, i need to click twice to remove the product from the shopping cart. it has to be bug rite?

    tony

    July 30, 2014 at 10:41 am #96039
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You are using any cache plugin that cause to issue so deactivate plugin and make a test then.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    July 31, 2014 at 12:12 am #96256
    tonywong
    Member
    Post count: 80

    deactivate wp super cache and lazy load. i still need to click to remove the item. tried on different browser.

    you can login to my account to verify: knoh/zaq12wsx

    July 31, 2014 at 12:20 am #96259
    tonywong
    Member
    Post count: 80

    i mean click twice to remove the item. this so far only happen in the product detail page. when i tried remove the cart from checkout page, its okay.

    July 31, 2014 at 9:41 am #96342
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I checked and found that it seems to server cache [session] related issue. Can you please contact at your hosting provider to check this problem.
    Thanks 🙂
    With Best Regards
    Swift Ideas

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    Posted in: Neighborhood
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