New Landing How can we help? Themeforest Theme Support Neighborhood Broken javascript all of a sudden?

Viewing 13 posts - 1 through 13 (of 13 total)
  • #176625
    cryx
    Member
    Post count: 49

    I don’t know what happened but my client reported a couple of hours ago that some functions stopped working and sure enough I saw in the browser web tool that javascript seems to be broken. It says function is undefined and so on… Could you help me figure this out?

    #176663
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Did you installed any plugin lately?
    Can you try to deactivate all plugins and check again?

    Your theme version looks very old, you should update to the latest.
    Beware of any theme modifications.

    -Rui

    #176670
    cryx
    Member
    Post count: 49

    Hmm.. This message scares me inside web developer. Is this some kind of hack attack?

    Attachments:
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    #176673
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No. Don’t worry, just some error or conflict.
    Can you try my suggestions above?

    -Rui

    #177073
    cryx
    Member
    Post count: 49
    This reply has been marked as private.
    #177082
    cryx
    Member
    Post count: 49

    Ok, seems to work now. Plugin issue, don’t know which one yet.

    #177088
    cryx
    Member
    Post count: 49

    Hmm. I still have 2 problems. The menu is not showing when scrolling down the page. I don’t know if it’s a CSS problem or something but I’ve tried checking it and I can’t seem to fix it.

    The Javascript is still causing problems on “my account” page ONLY. Don’t know why. For example, I can’t press on “Shipping information” “FAQ” and so on to display the popping information…

    #177191
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    1- Please use this custom css code and check after clear the browser cache or another browser:-

    #min-header .header-right{
    margin-top:0px !important;
    }

    2- Please upgrade all plugins and check for issue.

    Thanks
    Mohammad

    Thanks
    Mohammad

    #178896
    cryx
    Member
    Post count: 49

    Ok so, I updated WordPress and to the newest Neighborhood and it worked!… Until yesterday. Now all the javascript is broken again and I can’t find the culprit. I’ve tried deactivate and activate all my installed plugins but nothing happens. I still haven’t updated to the newest WooCommerce version though, but I doubt that would fix it.

    I mean. How can a website just decide to stop working, I have never had that before. How can it be functional for like a week and then the Javascript is like “Hey, let’s break the website”. http://www.bilvardsexperten.se

    And btw, how in the hell can revolution slider be visible. Isn’t that driven by a lot of jQuery? If you check the error log it says that there are a couple of “undefined functions” inside bootstrap.js, hoverintent.js and functions.js.

    #178982
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    1- Have you customized the theme?

    2- Please upgrade all plugins and check.

    Thanks
    Mohammad

    #179196
    cryx
    Member
    Post count: 49

    1. No more than CSS.
    2. It’s not working. I’ve tried updating every plugin that I have activated. Newest Neighborhood, newest wordpress, newest woocommerce… It’s simply not working.

    I put the site in maintenance mode now and when I deactivate ALL plugins. I get a white screen on front page and shop page. The other pages are working but I still get Javascript errors… 🙁

    #179227
    cryx
    Member
    Post count: 49

    Ok, seems to be working now. I replaced the whole Neighborhood folder. But I don’t know how long it will work.

    #179241
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Hello cryx,

    Glad all working good.

    If you again face any issues, come back to us any time. We are happy to help.

    Regards,
    Nishant
    SwiftIdeas Customer Support Team

Viewing 13 posts - 1 through 13 (of 13 total)

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