New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Braintree plugin update disables "Place Order" button

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    Posted in: Neighborhood
  • July 28, 2015 at 9:21 pm #198726
    Build & Imagine
    Member
    Post count: 10

    When I update my WooCommerce Braintree Gateway plugin (from 2.2.1 to 2.3.0), the “Place Order” button on my checkout page stops working: clicking doesn’t do anything. I switched my site briefly to one of the built-in themes (2013), the issue went away, so it seems to be an interaction between Neighborhood and the plugin that is causing the issue.

    (I then reverted to Neighborhood and an earlier version of the plugin so that my site would look good and work.)

    This is a serious issue for me as having an out-of-date payment gateway plugin is a security risk. Please help ASAP.

    Thanks!

    July 29, 2015 at 10:33 am #198873
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Do you get this issue after inserting credit card detail? I need one marked screenshot image and steps to replicate this issue.
    Thanks
    Mohammad

    August 5, 2015 at 1:02 am #200805
    Build & Imagine
    Member
    Post count: 10

    Hi Mohammed,

    I’m attaching the screenshot here. To replicate the issue, you try to place an order. As I mentioned above, I rolled back the change that broke the “place order” button because I can’t leave my online store in a broken condition, but as I’ve provided you with login info, you can re-update the WooCommerce Braintree Gateway plugin when you want to test it.

    Thanks!

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    August 5, 2015 at 9:23 am #200846
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to all plugins and theme and check for issue.
    Thanks
    Mohammad

    August 5, 2015 at 10:53 pm #201157
    Build & Imagine
    Member
    Post count: 10

    Looks like the latest Neighborhood/plugin versions solved the problem. Thanks!

    August 5, 2015 at 11:01 pm #201160
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Glad it’s sorted.
    -Rui

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