New Landing › How can we help? › Themeforest Theme Support › Neighborhood › blurry images and products don't show?

Viewing 15 posts - 1 through 15 (of 19 total)
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    Posted in: Neighborhood
  • April 23, 2015 at 2:08 pm #167718
    DAPPER-tekstenweb
    Member
    Post count: 174

    Hi,

    I just updated to the new wordpress and theme versions.
    I noticed that the products do not seem to have a single product page anymore, or at least it is no showing any information.
    What could be the problem here?

    also: the images on the shop page are blurry, but the quality is good enough.

    Can you help me out?

    regards,
    Daphne

    April 23, 2015 at 2:34 pm #167733
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Your site seems to be down at the moment.
    Can you check?

    -Rui

    April 24, 2015 at 6:51 am #167961
    DAPPER-tekstenweb
    Member
    Post count: 174

    No, but it IS under maintenance. Works fine here…?

    April 24, 2015 at 7:01 am #167965
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Down for me too: http://d.pr/i/YEGI/25NEliqp

    – Kyle

    April 24, 2015 at 7:11 am #167969
    DAPPER-tekstenweb
    Member
    Post count: 174

    Ok, then it has something to do with the fact that I am on an internal network of the company. I’ll check and get back to you for further support. Thx.

    April 24, 2015 at 7:30 am #167974
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its ok. Let us know.
    Thanks
    Mohammad

    April 28, 2015 at 2:16 pm #169598
    DAPPER-tekstenweb
    Member
    Post count: 174

    Ok it is up and running again.

    April 28, 2015 at 2:23 pm #169602
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. Glad its sorted.
    -Rui

    April 28, 2015 at 2:28 pm #169606
    DAPPER-tekstenweb
    Member
    Post count: 174

    Ehmmm.. My issue is not solved… The website was offline and is now back up.

    So the products do not seem to have a single product page anymore, or at least it is no showing any information.
    Also: the images on the shop page are blurry, but the quality is good enough.

    Regards,
    Daphne

    April 29, 2015 at 7:07 am #169817
    DAPPER-tekstenweb
    Member
    Post count: 174

    Any updates on this?

    April 29, 2015 at 8:00 am #169842
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You have updates to make, please run updates and let me know if the problem persists

    – Kyle

    April 29, 2015 at 8:42 am #169861
    DAPPER-tekstenweb
    Member
    Post count: 174

    Updated eveything. Product pages seem to work fine now. Shop images still blurry.

    April 29, 2015 at 8:46 am #169864
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    What have you set for your image sizes in WooCommerce settings?

    – Kyle

    April 29, 2015 at 9:07 am #169876
    DAPPER-tekstenweb
    Member
    Post count: 174

    Catalog Images 150 × 150 px NO Hard Crop
    Single Product Image 300 × 300 px NO Hard Crop
    Product Thumbnails 90 × 90 px NO Hard Crop

    April 29, 2015 at 9:08 am #169878
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    That’s why they’re blurry, they’re too small, you will need to increase the sizes then use the regenerate thumbnails plugin

    – Kyle

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    Posted in: Neighborhood
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