New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Blurry images !!!

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    Posted in: Neighborhood
  • June 3, 2014 at 6:28 am #79707
    BonusDeLuxe
    Member
    Post count: 67

    Hi
    I’ve read the knowledge base http://support.swiftideas.net/knowledgebase/product-image-quality/
    I have the same settings, I regenerated all media library
    I’ve read all forum post about the problem
    And I really do not know what to do…
    My images looks very blurry on the single product page !
    This is a link to the test page
    http://bonus.kylos.pl/shop/
    This are the examples screenshots with my settings
    Please help me asap.
    Thanks

    June 3, 2014 at 6:39 am #79718
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please ask your web hosting provider to change Php Image Extension GD to Image Magik. Hope it will fix your issue automatically.

    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 3, 2014 at 6:43 am #79721
    BonusDeLuxe
    Member
    Post count: 67

    on the screenshot (Screen-Shot-2014-06-03-at-08.24.13.png) You can see on the right photo, how the product should look like, this is the photo quality which I have. And on the left You can see the same photo after downloading to the media library.

    June 3, 2014 at 6:44 am #79723
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please follow my previous reply.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 3, 2014 at 6:45 am #79724
    BonusDeLuxe
    Member
    Post count: 67

    Ok I will try It asap and I will inform You about the effect
    Hope it will work.

    June 3, 2014 at 6:46 am #79725
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Yes, It will work sure.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 3, 2014 at 9:08 pm #79990
    BonusDeLuxe
    Member
    Post count: 67

    Hi again.
    MY hosting provider said that the blurry pictures is not the plugin issue.
    And it should work Image Extension GD, but id doesn’t.
    So what should I do now.
    And as far as I can see he blurry images is common issue here so maybe the plugin is not the problem ?
    But for now I’m looking for the fast solution how to have hi-res photos on my pages instead of the blurry ones ( and I will be glad if You can help me ).
    Best Regards

    June 4, 2014 at 4:56 pm #80177
    BonusDeLuxe
    Member
    Post count: 67

    Hi,
    Please can You help me to fix my problem with blurry images I really do not know what to do.
    I’ve changed the settings in admin>woocommerce>settings>product,
    now my medium pictures are 540 x 520, large one are 1040 x 1440 I uploaded hi-res photos ( 1040 x 1440 ) regenerated all pictures and they are still blurry.
    When I inspect them with firebug I can see that the product picture is 562px749px. Can You tell me why. I really can’t understand why. I spent all day reading different forums but I can’t find the solution.
    Support… please support me 🙂
    Best Regards

    June 5, 2014 at 3:58 am #80220
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide us some specific page URLs with this image issue so i can debug and resolve the issue fast.

    Thanks

    June 6, 2014 at 9:00 am #80585
    BonusDeLuxe
    Member
    Post count: 67

    http://www.busymondaylab.com

    when I scale page by moving a bit right corner (1-2 mm) pictures are fine, but when I release mouse its blurry again. ? right in front of my eyes : )

    June 6, 2014 at 9:17 am #80589
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It is not way to test the website like that. If you load website first , it is showing image perfect so i dont consider as issue. You scale down and release mouse to test thats not a tool to testing the website. You should test with real website or http://quirktools.com/screenfly/ . End user will not load website like as you are doing.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 6, 2014 at 9:35 am #80599
    BonusDeLuxe
    Member
    Post count: 67

    Viewing my site in professional tool: http://quirktools.com/screenfly/ shows that my images are blurry as well (see attachment) . That was just strange clue, that images react like that wen you are scaling page a bit. Hilfe : )

    June 6, 2014 at 9:54 am #80612
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am not getting this issue .How to catch this?

    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 6, 2014 at 9:59 am #80616
    BonusDeLuxe
    Member
    Post count: 67

    The issue is that Images are blurry on the product page, and main goal is how to fix it.
    See attachment on the the top of the topic. On left side of the screenshot You can see it how it is screened on our page, and on the right side on the same screenshot you can see how it should look like.
    Best Regards.
    We are waiting for a solution 🙂

    June 6, 2014 at 10:34 am #80629
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    The developer of theme will assist you very soon.
    Thanks 🙂
    With Best Regards
    Swift Ideas

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