New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Blog Carousel Problem on mobile after neighborhood update v2

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    Posted in: Neighborhood
  • March 26, 2015 at 4:49 am #160860
    jascin
    Member
    Post count: 47

    The blog carousel on my mobile phone is grayed out. I am using note 3 and have checked other phone and also produces the same problem.

    March 26, 2015 at 7:01 am #160881
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please attach a marked screenshot image.
    Thanks
    Mohammad

    March 26, 2015 at 9:23 am #160953
    jascin
    Member
    Post count: 47

    Here it is

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    March 26, 2015 at 10:20 am #160987
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It looks perfect here as i tested.
    Thanks
    Mohammad

    March 26, 2015 at 10:51 am #161004
    jascin
    Member
    Post count: 47
    This reply has been marked as private.
    March 26, 2015 at 10:55 am #161007
    jascin
    Member
    Post count: 47

    here’s the example.

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    March 26, 2015 at 10:56 am #161010
    jascin
    Member
    Post count: 47
    This reply has been marked as private.
    March 26, 2015 at 11:29 am #161022
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can’t login with those credentials.
    Try to disable all plugins and clear the cache, it seems some plugin conflict.

    -Rui

    March 27, 2015 at 10:37 am #161349
    jascin
    Member
    Post count: 47
    This reply has been marked as private.
    March 27, 2015 at 8:18 pm #161541
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems that something is caching files and it’s not from your plugins. Probably your hosting.

    Some files are being loaded from the directory wp-content/cache
    Please check this situation.

    -Rui

    March 28, 2015 at 10:23 am #161584
    jascin
    Member
    Post count: 47

    Hello, I have deleted the cache plugin and had contact my host.
    the host stated “there aren’t any caching engines installed on the server.”

    March 28, 2015 at 10:31 am #161585
    jascin
    Member
    Post count: 47

    I had also took the code or the blog carousel on the home page code. Things were going fine without it, yet as soon as i insert it back, the problem exist.

    March 29, 2015 at 4:32 pm #161643
    jascin
    Member
    Post count: 47

    any update on this. I’ve tired to do the following recommendations still no luck. The problem exist on the carousel blog.

    March 30, 2015 at 11:13 pm #162031
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Will forward to our development team maybe they can figure out something.
    -Rui

    March 31, 2015 at 1:49 am #162054
    Swift Ideas – Ed
    Keymaster
    Post count: 15264
    This reply has been marked as private.
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    Posted in: Neighborhood
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