New Landing › How can we help? › Atelier › Blank screen on theme options page

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    Posted in: Atelier
  • May 18, 2015 at 10:36 am #175904
    jonjon
    Member
    Post count: 47

    Hi, I’m not able to visualize my theme option page, I see a blank screen, I’ve installed the theme many times but the problem is still there.
    Can you help me?
    thanks

    May 18, 2015 at 10:41 am #175905
    jonjon
    Member
    Post count: 47

    I also report this error, while attemping to install the child theme it says I don’t have enough permissions…

    [Thu Apr 23 12:51:58.405074 2015] [:error] [pid 30555] [client 93.46.21.127:27513] PHP Fatal error: Call to undefined function wc_get_screen_ids() in /nas/wp/www/cluster-40188/creativepreset/wp-content/plugins/woocommerce/includes/admin/class-wc-admin.php on line 151, referer: http://www.creativepresets.com/wp-admin/themes.php?page=install-required-plugins

    May 18, 2015 at 10:49 am #175911
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can I have a look in your admin?

    -Rui

    May 18, 2015 at 11:21 am #175938
    jonjon
    Member
    Post count: 47

    of course you can, also I’ve found that there is a conflict with the YITH WOOCOMMERCE AJAX SEARCH plugin, when I deactivate it I don’t have the error, but the whishlist is very important to me I hope you can help me fix it.

    do you have the password to log in right?
    I just wrote it down while opening the ticket
    cheers

    May 18, 2015 at 11:39 am #175945
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The credentials doesn’t seem to work. Can you check them again?
    Thanks

    -Rui

    May 18, 2015 at 12:41 pm #175988
    jonjon
    Member
    Post count: 47
    This reply has been marked as private.
    May 18, 2015 at 9:22 pm #176178
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems that your site is running out of memory. I disable 4 plugins and managed to see the theme options panel.

    Can you check you server logs to find any further information?

    Also increase your WordPress Memory inside the file wp-config.php
    Increase to 256M

    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    -Rui

    May 19, 2015 at 2:01 am #176235
    jonjon
    Member
    Post count: 47
    This reply has been marked as private.
    May 19, 2015 at 11:16 am #176408
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I’m seeing that you still have 64M of memory. Can you provide me ftp access so I can adjust this to see the difference?

    Thanks

    -Rui

    May 20, 2015 at 12:42 pm #176914
    jonjon
    Member
    Post count: 47
    This reply has been marked as private.
    May 20, 2015 at 1:42 pm #176955
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes, they change it correctly.
    It looks fine now.
    https://www.dropbox.com/s/7l7hxre5j5yj7yr/theme_options.png?dl=0

    -Rui

    May 20, 2015 at 7:53 pm #177077
    jonjon
    Member
    Post count: 47
    This reply has been marked as private.
    May 20, 2015 at 7:56 pm #177079
    jonjon
    Member
    Post count: 47
    This reply has been marked as private.
    May 20, 2015 at 10:05 pm #177108
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I didn’t deactivate any plugin and this is the result.
    https://www.dropbox.com/s/zdq41bxuzcmmah4/theme_options_issue.png?dl=0

    Try to clear the cache and try again, we can see different things with the same settings.

    -Rui

    May 28, 2015 at 10:35 am #179075
    jonjon
    Member
    Post count: 47
    This reply has been marked as private.
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