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    Posted in: Cardinal
  • January 22, 2015 at 3:35 pm #143506
    EPM
    Member
    Post count: 41

    Hi,
    One of my pages (news) is all black, except the menu, that works correctly (as the other pages).
    How can I fix it?
    Thank you.

    January 22, 2015 at 8:35 pm #143594
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you please open wp-config and enable the WP_Debug so we can see what error shows up

    – Kyle

    January 23, 2015 at 8:49 am #143689
    EPM
    Member
    Post count: 41

    Hi Kyle,

    Sorry, but we are not expert, ¿where or how can we enable the wp_debug?

    Thanks.

    January 23, 2015 at 8:52 am #143691
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Use FTP like filezilla to access your website files, in the root folder you will see a file called wp-config.php, open that file and you will see

    define( 'WP_DEBUG', false );

    you need to change it to

    define( 'WP_DEBUG', true );

    and save.

    – Kyle

    January 23, 2015 at 9:21 am #143706
    EPM
    Member
    Post count: 41

    Done Kyle.
    What’s next?

    January 23, 2015 at 9:44 am #143714
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you please provide me with a login so I can try and solve this for you

    – Kyle

    January 23, 2015 at 9:54 am #143725
    EPM
    Member
    Post count: 41
    This reply has been marked as private.
    January 23, 2015 at 12:12 pm #143817
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I will forward this to the developer for you

    – Kyle

    January 27, 2015 at 2:07 pm #144750
    EPM
    Member
    Post count: 41

    Still not working, how can we fix it?

    January 27, 2015 at 7:23 pm #144906
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    You will have to check your server logs, or ask your host to look at them.

    The fact it isn’t showing a WP_DEBUG error likely indicates the issue is something server-side. Definitely not an issue with the theme.

    – Ed

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    Posted in: Cardinal
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