New Landing › How can we help? › Atelier › Billing Info Not Showing on Checkout Page

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    Posted in: Atelier
  • July 28, 2015 at 9:03 am #198450
    adzbot
    Member
    Post count: 4

    So I just activated the theme and for some reason The billing info is not showing on my checkout page. I have tried to make sure there are no plugins that might interfere, but am not sure. Any suggestions

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    July 28, 2015 at 9:19 am #198457
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Seems to be an issue with your SSL, have you set it all up correctly?

    – Kyle

    July 28, 2015 at 10:03 am #198475
    adzbot
    Member
    Post count: 4

    Thank you for the quick response – just checked with web host and everything looks to be set up correctly – my original theme had no problem showing all the billing info – once I switched over to Atelier is when the problem arises – any other suggestions?

    July 28, 2015 at 10:05 am #198476
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you provide a login so I can look into this?

    – Kyle

    July 28, 2015 at 10:07 am #198477
    adzbot
    Member
    Post count: 4
    This reply has been marked as private.
    July 28, 2015 at 10:14 am #198480
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’ve deactivated your plugins and now the checkout is fine, so it must be a plugin conflict

    – Kyle

    July 28, 2015 at 10:16 am #198481
    adzbot
    Member
    Post count: 4

    you’re a legend – thanks for the help and quick responses!

    July 28, 2015 at 10:19 am #198483
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

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