New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Big error

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    Posted in: Neighborhood
  • October 21, 2015 at 5:25 pm #222307
    Slim
    Member
    Post count: 422
    This reply has been marked as private.
    October 21, 2015 at 6:17 pm #222320
    David Martin – Support
    Moderator
    Post count: 20834

    Simply reset your password: https://account.envato.com/reset_password.

    -David.

    October 22, 2015 at 2:11 pm #222537
    Slim
    Member
    Post count: 422

    I did it.. i have the file. And now?

    October 22, 2015 at 2:19 pm #222543
    David Martin – Support
    Moderator
    Post count: 20834

    You will need to backup your theme file on the server, then upload the latest theme files to overwrite the existing.

    – David.

    October 22, 2015 at 2:48 pm #222559
    Slim
    Member
    Post count: 422

    Hi friend,
    I did not want to be touching the server .. because I am afraid that the situation even gets worse .
    To top it off , I did not sign any server backup option . The only option I can download on server is the database , nothing else.

    As I mentioned, I would do this in the WP Admin .. Furthermore, as I mentioned I only changed one file , so do not know why it all .

    It’s possible to speak with a portuguese person in portuguese language? Because my english is very limited and this situation is very complex.

    Thankz man!

    October 22, 2015 at 2:59 pm #222567
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    It’s up to you how you do it and if you do or do not make a backup – that is just my advice, how you follow it is entirely your choice.

    Thanks,
    David.

    October 22, 2015 at 3:04 pm #222573
    Slim
    Member
    Post count: 422

    Hey david, Any Portuguese moderator ?

    Thankz!

    October 23, 2015 at 11:30 am #222796
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Yes, our one colleague belongs to Portugal. I would suggest to try any backup plugin.
    Thanks
    Mohammd

    October 23, 2015 at 3:13 pm #222895
    Slim
    Member
    Post count: 422

    https://wordpress.org/plugins/backwpup/ something like that?

    Thankz!

    October 23, 2015 at 3:46 pm #222906
    David Martin – Support
    Moderator
    Post count: 20834

    Sure, that should create a backup of your site.

    -David.

    October 23, 2015 at 3:55 pm #222910
    Slim
    Member
    Post count: 422

    Ok thankz man!!

    The page before: http://www.swiftideas.com/wp-content/uploads/2015/10/Captura-de-tela-2015-04-18-15.41.21.png
    The page now: Image attached

    How can I do to replacing as it had before?

    One of the things I used was this code that are here (http://www.swiftideas.com/forums/topic/put-product-name-above-proze-on-single-product-page/#post-70331)

    Thankz 😉

    Attachments:
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    October 23, 2015 at 4:06 pm #222917
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    You will need to activate your child theme and add those changes.

    – David.

    October 23, 2015 at 4:21 pm #222927
    Slim
    Member
    Post count: 422
    This reply has been marked as private.
    October 26, 2015 at 11:35 am #223207
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This is because of your custom modifications.

    You will need to overwrite your theme files with the latest zip file from ThemeForest to resolve those issues.

    – David.

    October 26, 2015 at 4:35 pm #223362
    Slim
    Member
    Post count: 422

    The problem is on this page: neighborhood/woocommerce/content-single-product.php

    And I’ve put the page as it is original..and the title it’s wrong(You can see on image before.jpg)..

    What other files all have to do with this?

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    Posted in: Neighborhood
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