New Landing › How can we help? › Themeforest Theme Support › Pinpoint › Background image not loading

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    Posted in: Pinpoint
  • December 21, 2016 at 4:25 am #307541
    statewidetrees
    Member
    Post count: 1

    I inherited a website that had been hacked. Got it fixed with sucuri, but now the background image won’t load since I did the latest theme update. It is definitely set to load, but just won’t. Please help. Thank you.

    December 21, 2016 at 1:26 pm #307592
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your server is not loading the custom style CSS:

    Can you ask your host why this is not being loaded assuming the file exists on the server, it’s possible a server permission is blocking it.

    December 21, 2016 at 1:51 pm #307597
    statewidetrees
    Member
    Post count: 1
    This reply has been marked as private.
    December 21, 2016 at 2:13 pm #307602
    David Martin – Support
    Moderator
    Post count: 20834

    If you add your FTP details I take a look with you.

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    Posted in: Pinpoint
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