New Landing › How can we help? › Atelier › AT My product Page Images are overlapping

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Atelier
  • March 1, 2016 at 7:20 am #252844
    mikesefton
    Member
    Post count: 27

    Hi support,
    I just updated the latest Swift Framework update but i don’t know what is causing overlapping of product images at https://www.bigbeautifulfeet.co.uk/product-category/other/
    I first thought that using Regenerate Thumbnails plugin will help so i have done re size of all images but it’s seems not working Also there is no border , plus add to cart button also not it right position.
    I am sure that store has been functioning normally few days ago .

    I try all forum topics but nothing seems to working here

    And might be i have slimier problem as “http://www.swiftideas.com/forums/topic/store-page-products-images-overlapping/”

    So please help me out here

    Thank you

    March 1, 2016 at 9:06 am #252861
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You need to update the theme to 1.9.5

    – Kyle

    March 1, 2016 at 9:20 am #252865
    mikesefton
    Member
    Post count: 27

    Thank you Kyle,
    Sure i will do this update process but problem is My wordpress show that theme is update . i don’t know why (please check the attachment)

    and i do not want to go over envato and download whole theme file and upload via FTP client

    So can you please tell me why wordpress is not showing i need to update or Find me a way so that i can just download theme files only from envato (not the whole file)

    Thank you

    Attachments:
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    March 1, 2016 at 9:28 am #252868
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    March 1, 2016 at 10:20 am #252881
    mikesefton
    Member
    Post count: 27

    ohh i have just uploaded the theme file to my server

    and what just happen here

    https://www.bigbeautifulfeet.co.uk/

    i don’t know what went wrong ?

    March 1, 2016 at 10:36 am #252888
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Did you update via cpanel or FTP?

    – Kyle

    March 1, 2016 at 10:39 am #252890
    mikesefton
    Member
    Post count: 27

    FTP

    March 1, 2016 at 10:47 am #252892
    mikesefton
    Member
    Post count: 27

    do you need my wordpress details ?

    March 1, 2016 at 11:11 am #252900
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The step you should take:

    1) Open themes folder in FTP, delete the folder ‘atelier’
    2) As soon as the files are removed upload the new theme (unzipped)

    – Kyle

    March 1, 2016 at 11:24 am #252904
    mikesefton
    Member
    Post count: 27

    This is the same procedure i have followed
    please check my image in attachment

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    March 1, 2016 at 11:41 am #252911
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please report these errors to your hosting company and ask them to resolve: http://d.pr/i/1bvNw/AXypy6n7

    – Kyle

    March 1, 2016 at 11:44 am #252912
    mikesefton
    Member
    Post count: 27

    ok i will contact them
    i will update you with there reply

    Thank you for your help

    March 1, 2016 at 11:50 am #252921
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

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