New Landing › How can we help? › Themeforest Theme Support › Dante › aq_resizer getimagesize “failed to open stream”

Viewing 12 posts - 1 through 12 (of 12 total)
  • Back to forum
    Posted in: Dante
  • November 5, 2015 at 1:13 pm #226180
    fprati
    Member
    Post count: 13

    In the website log we get aq_resizer getimagesize “failed to open stream” errors causing up to 501 and even segfault errors sometimes. We upgraded to latest WP 4.3.1, latest plugins and latest Dante 3.16 (but with revslider 4.6.5. only) and we still get the error. We also use WPML.
    I have seen a few complain about the issue here, but apparently resolved privately? We run on php 5.6. What shall we do? Thanks

    November 5, 2015 at 2:28 pm #226217
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Are you using the wordpress jetpack plugin?
    Thanks
    Mohammad

    November 5, 2015 at 2:59 pm #226239
    fprati
    Member
    Post count: 13

    No, we do not.
    Here’s is the latest error, this morning; I think it happens when the client inserts a new blog article.

    [Thu Nov 05 08:37:01 2015] [warn] [client 157.55.39.57] mod_fcgid: stderr: /vinoptimo.com/httpdocs/wp-content/uploads/2015/04/Copy-of-Barrels07G.jpg): failed to open stream: No such file or directory in /var/www/vhosts/vinoptimo.com/httpdocs/wp-content/themes/dante/includes/plugins/aq_resizer-1x.php on line 86

    With the line number it should be easy to dig into, shouldn’t it?

    November 5, 2015 at 3:10 pm #226244
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me FTP login detail to check and resolve the issue.
    Thanks
    Mohammad

    November 5, 2015 at 4:24 pm #226288
    fprati
    Member
    Post count: 13
    This reply has been marked as private.
    November 5, 2015 at 5:03 pm #226314
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me correct FTP login detail to check in detail.
    Thanks
    Mohammad

    November 5, 2015 at 5:46 pm #226329
    fprati
    Member
    Post count: 13
    This reply has been marked as private.
    November 5, 2015 at 6:35 pm #226372
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check it now. Your website should work perfect .
    Thanks
    Mohammad

    November 6, 2015 at 9:29 am #226517
    fprati
    Member
    Post count: 13

    Hi, unfortunately the problem is still there, here is from a moment ago:
    [Fri Nov 06 09:14:33 2015] [warn] [client 207.46.13.152] mod_fcgid: stderr: PHP Warning: getimagesize(/var/www/vhosts/vinoptimo.com/httpdocs/wp-content/uploads/2015/04/IMG_1640.jpeg): failed to open stream: No such file or directory in /var/www/vhosts/vinoptimo.com/httpdocs/wp-content/themes/dante/includes/plugins/aq_resizer-1x.php on line 86

    Besides, can you tell us what you changed, please?

    Best regards

    November 6, 2015 at 9:40 am #226527
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It indicates that image not found here. I also checked through FTP files and this image IMG_1640.jpeg does not exist at here /httpdocs/wp-content/uploads/2015/04/.

    Thanks
    Mohammad

    November 6, 2015 at 10:46 am #226549
    fprati
    Member
    Post count: 13

    All right, thanks, that image was probably removed by hand.

    Still, can you tell us what the fix was, please?

    Regards

    November 6, 2015 at 11:05 am #226554
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    If any image does not exist then we cant do anything. You should have image to avoid these issues.
    Thanks
    Mohammad

  • Back to forum
    Posted in: Dante
Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register