Aq_Resize.process() error

[alienintelligence]

Hi guys, my error log is getting hammered with this line:
Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed

How can we fix this?

[David Martin – Support]

Hi,

Is that the full error? Can you post the full string, are there any date references also?

– Will need to try and replicate this also, please add any other details/log screenshots you may have.

Thanks.

[alienintelligence]

Hi mate

Yes that’s all it says over and over again:

[28-Apr-2016 08:49:46 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed
[28-Apr-2016 09:32:01 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed
[28-Apr-2016 09:32:01 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed
[28-Apr-2016 09:32:01 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed
[28-Apr-2016 09:32:01 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed
[28-Apr-2016 09:32:01 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed
[28-Apr-2016 09:32:01 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed
[28-Apr-2016 09:32:01 UTC] Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed

I’ll attach a report from WooCommerce so you can see what plugins I have.

### WordPress Environment ###

Home URL: http://artsedge.com.au
Site URL: http://artsedge.com.au
WC Version: 2.5.5
Log Directory Writable: ✔
WP Version: 4.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
Language: en_US

### Server Environment ###

Server Info: Apache/2.4.12 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 PHP/5.4.40
PHP Version: 5.4.40
PHP Post Max Size: 20 MB
PHP Time Limit: 600
PHP Max Input Vars: 3000
SUHOSIN Installed: –
MySQL Version: 5.5.49
Max Upload Size: 20 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.5.5
: 
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_termmeta: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔

### Active Plugins (34) ###

AMP: by Automattic – 0.3.2
Atelier Demo Content: by Swift Ideas – 2.1
Breadcrumb NavXT: by John Havlik – 5.4.0
Contact Form 7: by Takayuki Miyoshi – 4.4.1
Delightful Downloads: by Ashley Rich – 1.6.4
Duplicate Post: by Enrico Battocchi – 2.6
Ecwid Shopping Cart: by Ecwid Team – 4.2
FormCraft: by nCrafts – 3.2.18
Go Pricing - WordPress Responsive Pricing Tables: by Granth – 3.2.1
iframe: by webvitaly – 4.3
WooCommerce Quickview: by James Kemp – 3.3.1
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.11.2
Logo Carousel Slider: by ADL Plugins – 1.2
Nmedia File Uploader Plugin Pro V7.4 + pluploader OVI: by Najeeb Ahmad – 7.4
oAuth Twitter Feed for Developers: by Storm Consultancy (Liam Gladdy) – 2.2.1
Quick Page/Post Redirect Plugin: by anadnet – 5.1.8
Slider Revolution: by ThemePunch – 5.2.4.1
Swift Framework: by Swift Ideas – 2.2.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.12.4

W3 Total Cache: by Frederick Townes – 0.9.4.1
Woocommerce Advanced Bulk Edit: by George Iron – 3.7
WooCommerce Checkout Add-Ons: by WooThemes / SkyVerge – 1.7.0
WooCommerce Composite Products: by WooThemes – 3.5.5 – 3.6.4 is available
WooCommerce Dynamic Pricing: by Lucas Stark – 2.10.11 – 2.10.13 is available
WooCommerce - PDF Vouchers: by WPWeb – 2.6.8
WooCommerce Product Bundles: by WooThemes – 4.13.3 – 4.14.2 is available
WooCommerce Australia Post: by WooThemes – 2.3.11
WooCommerce: by WooThemes – 2.5.5
WooThemes Helper: by WooThemes – 1.6.2
Wordfence Security: by Wordfence – 6.1.4
Yoast SEO: by Team Yoast – 3.2.3
WP User Manager: by Alessandro Tesoro – 1.2.9
WPUM - reCAPTCHA: by Alessandro Tesoro – 1.1.0
YITH WooCommerce Wishlist: by YITHEMES – 2.0.15

### Settings ###

Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔
API Version: 3.1.0

### WC Pages ###

Shop Base: #4302 - /store-335/
Cart: #134 - /cart/
Checkout: #135 - /checkout/
My Account: #4301 - /my-account/

### Taxonomies ###

Product Types: bundle (bundle)
composite (composite)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Atelier
Version: 1.9.81
Author URL: http://www.swiftideas.com
Child Theme: ✕ – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: atelier/woocommerce/archive-product.php
atelier/woocommerce/cart/cart-totals.php
atelier/woocommerce/cart/cart.php
atelier/woocommerce/checkout/form-checkout.php
atelier/woocommerce/checkout/thankyou.php
atelier/woocommerce/content-product.php
atelier/woocommerce/content-product_cat.php
atelier/woocommerce/content-single-product.php
atelier/woocommerce/global/quantity-input.php
atelier/woocommerce/loop/add-to-cart.php
atelier/woocommerce/loop/loop-end.php
atelier/woocommerce/loop/loop-start.php
atelier/woocommerce/loop/result-count.php
atelier/woocommerce/myaccount/form-edit-address.php
atelier/woocommerce/myaccount/form-login.php
atelier/woocommerce/myaccount/my-account.php
atelier/woocommerce/myaccount/my-address.php
atelier/woocommerce/order/order-details.php
atelier/woocommerce/single-product/add-to-cart/external.php
atelier/woocommerce/single-product/add-to-cart/grouped.php
atelier/woocommerce/single-product/add-to-cart/simple.php
atelier/woocommerce/single-product/product-image.php
atelier/woocommerce/single-product/product-thumbnails.php
atelier/woocommerce/single-product/related.php
atelier/woocommerce/single-product/review.php
atelier/woocommerce/single-product/tabs/additional-information.php
atelier/woocommerce/single-product/tabs/description.php
atelier/woocommerce/single-product/tabs/tabs.php
atelier/woocommerce/single-product/up-sells.php
atelier/woocommerce/single-product-reviews.php
atelier/woocommerce/single-product.php

[David Martin – Support]

Thanks for that, can you test this with all plugins disabled leaving only Swift Framework and WooCommerce active?

Thanks.