New Landing › How can we help? › Atelier › APPEARANCE > CUSTOMIZER Not Working

Viewing 4 posts - 1 through 4 (of 4 total)
  • Back to forum
    Posted in: Atelier
  • November 23, 2015 at 2:04 am #230461
    nateynartey
    Member
    Post count: 11

    The Theme Customizer in ( APPEARANCE > CUSTOMIZE )to changes colors and edit the site is not Updating.
    We tried to install the latest version of the theme but there was an error message on top of the page.
    1.0 IS The Version of Atelier I am using. The Customizer is also infinitely looping.

    1.) What is causing the issue?
    2.) How can I fix it so it will be easier to make updates ?

    Attachments:
    You must be logged in to view attached files.
    November 23, 2015 at 6:40 am #230482
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    Please deactivate all plugins except woocommerce and Swift Framework to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    Thanks 🙂
    With Best Regards
    Mohammad

    November 23, 2015 at 1:48 pm #230600
    nateynartey
    Member
    Post count: 11

    Slider Revolution was the issue as soon as I disabled it the CUSTOMIZER was able to load. Should I just leave it disabled since there is Swift Slider?

    November 23, 2015 at 2:02 pm #230612
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Yes if you’re not using it leave it deactivated

    – Kyle

  • Back to forum
    Posted in: Atelier
Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register