New Landing › How can we help? › Atelier › Animations in Safari not working

Viewing 15 posts - 16 through 30 (of 47 total)
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    Posted in: Atelier
  • November 3, 2015 at 6:06 pm #225541
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Thanks for the heads up – just tested and the background colour works fine here for me on your site. Are you still having issues with that?

    Regarding the delay, I’ve resolved that for this update, please check – http://d.pr/f/13QCI/5CZJN4GC

    – Ed

    November 4, 2015 at 11:18 am #225716
    mariatrier
    Member
    Post count: 163

    Hi there,

    Great news. It is working perfect!

    Thanks

    November 4, 2015 at 11:23 am #225725
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great! Thanks Ed

    – Kyle

    November 26, 2015 at 11:51 pm #231674
    mariatrier
    Member
    Post count: 163
    This reply has been marked as private.
    November 26, 2015 at 11:59 pm #231678
    mariatrier
    Member
    Post count: 163
    This reply has been marked as private.
    November 27, 2015 at 1:23 am #231692
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Strange that it happens intermittently. I wonder if there is something else conflicting. Can you please check our demo site URL to see if you can replicate any issue? http://swiftideas.com/elements/animation-images/

    – Ed

    November 27, 2015 at 8:27 am #231719
    mariatrier
    Member
    Post count: 163

    Sorry, I do not know what to look for – just need the issue fixed. We haven’t added any weird plugins that would conflict.

    November 27, 2015 at 10:22 am #231742
    mariatrier
    Member
    Post count: 163

    I have now tried to disable all plugins – problem unfortunately persists.

    November 27, 2015 at 2:31 pm #231840
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @mariatrier – do you see any of the animation issues on our demo site, like you see on your site, is what I’m asking. I’m asking you to check this so we can try and narrow down the issue.

    Did you previous have any caching plugins enabled?

    – Ed

    November 27, 2015 at 2:51 pm #231849
    mariatrier
    Member
    Post count: 163

    Yes, I see issues on your demo site as well.

    Siteground caching plugin is added but not active.

    November 27, 2015 at 3:03 pm #231854
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Can you please provide screenshots of what you see on our demo site? I am unable to replicate there.

    – Ed

    November 27, 2015 at 3:32 pm #231876
    mariatrier
    Member
    Post count: 163

    At current I can’t see anything, so can’t screenshot it.

    Can we focus on our site (and all sites we’ve done for our client with your gorgeous theme)? It seems more solution oriented to actually look into our own site and as this is an extremely urgent matter I really hope for a solution.

    You’ve already received credentials.

    November 27, 2015 at 4:05 pm #231886
    mariatrier
    Member
    Post count: 163

    Can you send me links to pages on your demo that has the same animations as the ones we’ve used?

    November 27, 2015 at 7:41 pm #231927
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    We are looking into it. Will do our best to find a quick resolution.

    – Ed

    November 27, 2015 at 7:52 pm #231928
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Just implemented something that should resolve the issue – please can you check?

    NOTE: I have disabled the performance option for JS, which would need to remain disabled until the next update if this fix resolves it for you.

    – Ed

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