New Landing How can we help? Atelier Animation not working properly in Safari

Viewing 12 posts - 1 through 12 (of 12 total)
  • Posted in: Atelier
  • #315152
    mariatrier
    Member
    Post count: 163

    We’ve experienced it before as well, but on this page, where we have lots of animations, it is really bad in Safari: http://greatsimple.com/kommer-snart/

    Look also at attachments. Safari seems to not fully load or what is the issue here? The problem are not entered about specific blocks; it is totally random.

    Attachments:
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    #315432
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    For me Mac + Safari it works really nicely. Can you clear your browser cache?

    What OS version are you using?

    #315434
    mariatrier
    Member
    Post count: 163

    Sure I have cleared browser cache… this is not a new issue.

    We have a whole team experiencing this with different OS and Safari versions but I am on latest OS and latest Safari.

    I find it strange that you do not experience it. I also believe others have mentioned it prior.

    You are welcome to add me to Skype so you can investigate through Team Viewer: maria.triercopenhagen

    #315437
    David Martin – Support
    Moderator
    Post count: 20834

    What OS version and Safari version are you seeing this on?

    #315640
    mariatrier
    Member
    Post count: 163

    OSX El Captain / Version 10.0.2

    #315800
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I also can see this happening but can’t realise what’s going on.
    Will have to forward it to Ed.

    -Rui

    #315889
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Wow, love your site! One of the best we’ve seen using our theme!

    Just looking into this issue, will update shortly.

    – Ed

    #315890
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    We are testing some fixes for the fadeInUp + fadeInLeft animations, by adding some css – can you please check to see if you can still replicate the issue on either of these animations?

    Thanks,

    – Ed

    #319405
    jonoedmeades
    Member
    Post count: 13

    I am having a similar problem. Is there any fix for this? Or should I open up a new support ticket?

    #319406
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi @jonoedmeades,

    Can you describe further your issue and provide us the url of where it’s happening?
    Thanks

    -Rui

    #319410
    jonoedmeades
    Member
    Post count: 13

    The website is Audaciousinternational.com and the tick boxes in particular. This is from my client:

    “The Audacious website works perfectly on Chrome. Safari is still not consistent in showing the ‘check’ box areas. I try it over and over. one time all came up. then the next only two. the next only one. the next all three but one was really faint. ”

    Thanks!

    #319437
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you try to add the code below to your custom css option.

    .browser-safari .spb_icon_box.col-sm-4{
      display: flex;
    }

    Let me know if it worked.

    -Rui

Viewing 12 posts - 1 through 12 (of 12 total)

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