New Landing How can we help? Cardinal Animated Gifs in Gallery Lightbox

Viewing 6 posts - 1 through 6 (of 6 total)
  • Posted in: Cardinal
  • #290128
    neilswaab
    Member
    Post count: 66

    Hi there,

    I’m having an issue with animated Gifs in the gallery lightbox. If you click on any of the animated Gifs that are in a gallery, they redirect to their own page instead of loading in the lightbox. However, if you select a different image which loads in the lightbox and then use the right and left arrows to navigate to the animated Gif everything’s fine. Any suggestions or thoughts on why the animated Gifs aren’t working with the lightbox on my page?

    Thanks,

    Neil

    #290315
    David Martin – Support
    Moderator
    Post count: 20834

    Can you add a WP login so I can take a closer look?

    – David.

    #290355
    neilswaab
    Member
    Post count: 66
    This reply has been marked as private.
    #290569
    David Martin – Support
    Moderator
    Post count: 20834

    Yes, I can replicate that also.

    I believe we are using a premium script for this, as such I cannot find much documentation to provide a quick fix for you. I’ll need to chat with Ed (lead dev) regarding this and get back to you.

    Thanks,
    David.

    #290600
    neilswaab
    Member
    Post count: 66

    Thanks, David. If it helps to pinpoint the issue, I also had the same problem with files that were saved as “.jpeg” instead of “.jpg”. So perhaps the file extension name has something to do with it (rather than the file itself).

    #290904
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Currently iLightbox which we use does not support gifs in this way, we are currently looking and testing a couple of new lightbox JS scripts to help improve this going forward.

    To help resolve this, consider using the Jetpack plugin with a default WP gallery and this should work.

    Thanks.

Viewing 6 posts - 1 through 6 (of 6 total)

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