New Landing › How can we help? › Cardinal › All SwiftSliders are corrupted

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    Posted in: Cardinal
  • October 4, 2014 at 9:40 am #117243
    uwehc
    Member
    Post count: 18

    Hi.
    I love the Cardinal theme. It’s really the best I’ve every seen.
    But now I have a huge problem. Suddenly every SwiftSlider seems to be corrupted. Only the loading icon is shown.
    Additionally, I cannot disable the SwiftSlider in MetaOptions, PageHeader/Slider. After updating the settings, the Swift Slider is still selected. What can I do?

    Thanks in advance
    Uwe

    October 4, 2014 at 9:47 am #117244
    uwehc
    Member
    Post count: 18
    This reply has been marked as private.
    October 4, 2014 at 11:09 am #117252
    uwehc
    Member
    Post count: 18

    The Swift Sliders are doing well now. But for the home page I don’t want a page slider at the top of the page. When I set the Meta Options accordingly, they do not save, and revert to the prior settings. Thus, I cannot remove the heading on the home page.

    October 7, 2014 at 8:48 am #117865
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Are you referring to the slider or the page heading? I will test for you

    – Kyle

    October 7, 2014 at 9:04 am #117873
    uwehc
    Member
    Post count: 18

    Hi,
    The “savin issue” seems to be fixed. Now I can change the settings and they remain after saving.

    October 7, 2014 at 9:09 am #117875
    uwehc
    Member
    Post count: 18

    Aaargh!
    Now the problem occurs again! The Meta Options do not save – for example “remove promo bar” and “remove top spacing”

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    October 7, 2014 at 9:11 am #117878
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok I will check for you

    – Kyle

    October 7, 2014 at 9:13 am #117879
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please can you deactivate all of your plugins and check the issue again

    – Kyle

    October 7, 2014 at 9:24 am #117889
    uwehc
    Member
    Post count: 18

    Even with all plugins deactivated I’m not able to save Meta options.

    October 7, 2014 at 9:28 am #117890
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok I will forward this to the developer

    – Kyle

    October 7, 2014 at 5:23 pm #118232
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Tested on a new page and works fine – might be some corruption in the database with that page. I’d recommend you create a fresh page.

    – Ed

    October 8, 2014 at 9:09 am #118416
    uwehc
    Member
    Post count: 18

    Hi Ed,

    I created two fresh pages and loaded the content from
    1) saved template
    2) saved elements

    The bug is still there and I am not able to save Meta Options. In addition to that the preselection “Swift Page Builder” doesn’t save, too, and revert everytime to the Classic Editor.

    Best,
    Uwe

    October 8, 2014 at 12:19 pm #118502
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    When we say fresh page we mean don’t use the saved elements, create them manually

    – Kyle

    October 8, 2014 at 12:35 pm #118522
    uwehc
    Member
    Post count: 18

    It’s a one pager …
    🙁

    October 8, 2014 at 1:00 pm #118535
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Well that’s unfortunate but if the meta options are working on new pages then it must be a corruption with the page itself. You will have to create a new one

    – Kyle

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