New Landing How can we help? Themeforest Theme Support Joyn Alignment Issues : Site Logo | Right Margin

Viewing 15 posts - 1 through 15 (of 18 total)
  • Posted in: Joyn
  • #204778
    zpeverman
    Member
    Post count: 25

    It seems as if we are having some alignment issues with the logo as well as the site as a whole.

    First off, this is happening on both my MacBook Pro 15in Retina as well as my MacPro connected to a high resolution monitor.

    The Problems:
    Logo
    When the page is scrolled to the top, the logo is in the correct location, as soon as you start to scroll down, the secondary logo shows up outside of the header. Please refer to the screenshots as a reference, or just visit the site. This issue seems to only occur in Chrome though. In Safari, it works fine.

    Right Margin
    On every page, and in both Chrome and Safari, when the page is loaded, you can scroll to the right and there is a large black space that is loading in the page (Also see the attached screen captures for reference on this as well). I have been unsuccessful at finding the element that is causing this issue, however, it will happen on a fresh page with no elements inserted. I started a new page, and went directly to preview the page and it is still occurring. This issue does not happen on mobile devices.

    Login Info for the site has been included in the information above. Please let me know if you need any other information from me to correct this issue. Thanks so much. I look forward to hearing from you and getting the problems resolved. I have had ton of compliments on the site and these last little things will polish it off well. Thanks so much for the great theme. I have referred several people to use it and they have all started rocking it on their sites. It makes it easy when they ask me how I did something on ours!

    Thanks again!!

    Attachments:
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    #205539
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Sure I see those two issues, I cannot replicate these currently.

    Can you run the update available and let’s go from there: http://pixellabscreative.com/wp-admin/themes.php

    Thanks,
    David.

    #205543
    zpeverman
    Member
    Post count: 25

    Updating both the theme and WordPress seems to have caused some issues with the site. Could you please take a look at it as soon as possible.

    It did however, fix the logo issue, but the right margin issue still exists.

    Thanks.

    Attachments:
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    #205582
    zpeverman
    Member
    Post count: 25

    It turns out the reason I am getting the error is because I have Debugging set to TRUE. The sooner we can get the right margin issue figured out the better. That way I can set that back and have my site look the way it is supposed to.

    Thanks!

    #205728
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you disable those errors so I can view the site?

    Thanks,
    David.

    #205800
    zpeverman
    Member
    Post count: 25
    This reply has been marked as private.
    #205864
    zpeverman
    Member
    Post count: 25
    This reply has been marked as private.
    #206101
    David Martin – Support
    Moderator
    Post count: 20834

    Sure, no problem.

    – David.

    #216673
    zpeverman
    Member
    Post count: 25

    Our site is now at a point where we can revisit this issue. I have noticed a few Theme Updates go through and I was hoping they would fix this issue, however, the logo still pops out of the header when scrolling through the page. Please let me know what I need to do to correct this issue.

    Thanks so much.

    #217466
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #219889
    zpeverman
    Member
    Post count: 25
    This reply has been marked as private.
    #220042
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Regarding that black area on the right side it was fixed with this css.

    body, .layout-fullwidth #container {
        overflow: hidden!important;
    }

    Regarding the logo like I told before, I can’t replicate it so somehow it’s cache in your browser in Mac.
    I’m also in Mackbook Pro and I’m seeing it fine.

    Check the site using chrome in Incognito mode cmd + Shift + N

    -Rui

    #220093
    zpeverman
    Member
    Post count: 25

    Whatever you did to correct the black space has now made it so the page does not scroll. I tried it in Chrome, Chrome Incognito and Safari…all are stuck at the top of the page.

    #220101
    zpeverman
    Member
    Post count: 25

    Also tried it on both the MacBook and Mac Pro in both browsers as well as on a PC with Microsoft Edge, none of them work.

    #220111
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Sorry about the scroll, I already amended the css. Try again.
    About the logo, did you tried chrome in incognito mode?

    -Rui

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