Ajax search not displaying correct results

[jutescycle]

Can you please check this. Ive disabled all my plugins except for Woocommerce and Swift Framework.

Also some keywords like napkin display a blank result

Screenshot attached.

[Rui Guerreiro – SUPPORT]

Hi,

Can you provide us admin credentials in a private reply?

-Rui

[jutescycle]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

We will release in a couple hours an update of the theme because of the new Woocommerce 3.0 update and to ensure it’s compatibility.

Try to update the theme, Woocommerce and the SwiftFramework plugin in a couple of hours and check if the issue still remains.

-Rui

[jutescycle]

Hi The issue still remains even after the update

[David Martin – Support]

The supplied login details are not working, can you check those and update?

[jutescycle]

This reply has been marked as private.

[Swift Ideas – Ed]

Hi @jutescycle

I’ve looked at your site, and the search returns the same as the default WooCommerce/WordPress search. If you believe the theme is returning the wrong results, please try the default search first:

Either e.g.:

https://luxury-gifts.white-almonds.com/search/vase/?post_type=product

or

https://luxury-gifts.white-almonds.com/?s=vase

– Ed

[jutescycle]

Hi Ed,

Can you try searching for ‘vase’ without pressing enter on the search icon on the top and then erase that then type coaster without pressing enter again to see the issue.

Thanks

[David Martin – Support]

Hi,

When testing I get these results displayed, is this something you now also see?

Coaster:

Vase:

[jutescycle]

I tried coaster. it did not give any results.

Also on your screenshot of Coasters it gave the wrong results. Those are goblets. No coaster keyword on that product.

Attachments:

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[David Martin – Support]

I’ll need to get the opinion of Ed (lead dev) for this.

In the meantime, could you add your FTP details also? I’d like to look into how many results are returned out the order of the output items.

Thanks.

[jutescycle]

This reply has been marked as private.

[Swift Ideas – Ed]

Hi @jutescycle

Has this always been an issue on your site? I can’t replicate this issue on our sites. On your site it seems as though the second response from the AJAX call is blank, potentially a server error – might want to check the error logs to see if there is anything present there?

We’ll check that topic.

– Ed

[jutescycle]

Hi Ed,

Just started development on this site, same time i bought the theme. After a few days i started searching for some keywords and discovered this issue. Ill try to check if there’s anything with the error logs. Thanks for taking a look at the issue.

Thanks guys