New Landing How can we help? Atelier Ajax search not displaying correct results

Viewing 15 posts - 1 through 15 (of 16 total)
  • Posted in: Atelier
  • #319517
    jutescycle
    Member
    Post count: 51

    Can you please check this. Ive disabled all my plugins except for Woocommerce and Swift Framework.

    Also some keywords like napkin display a blank result

    Screenshot attached.

    #319532
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us admin credentials in a private reply?

    -Rui

    #319537
    jutescycle
    Member
    Post count: 51
    This reply has been marked as private.
    #319638
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    We will release in a couple hours an update of the theme because of the new Woocommerce 3.0 update and to ensure it’s compatibility.

    Try to update the theme, Woocommerce and the SwiftFramework plugin in a couple of hours and check if the issue still remains.

    -Rui

    #319687
    jutescycle
    Member
    Post count: 51

    Hi The issue still remains even after the update

    #319903
    David Martin – Support
    Moderator
    Post count: 20834

    The supplied login details are not working, can you check those and update?

    #319905
    jutescycle
    Member
    Post count: 51
    This reply has been marked as private.
    #320202
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @jutescycle

    I’ve looked at your site, and the search returns the same as the default WooCommerce/WordPress search. If you believe the theme is returning the wrong results, please try the default search first:

    Either e.g.:

    https://luxury-gifts.white-almonds.com/search/vase/?post_type=product

    or

    https://luxury-gifts.white-almonds.com/?s=vase

    – Ed

    #320205
    jutescycle
    Member
    Post count: 51

    Hi Ed,

    Can you try searching for ‘vase’ without pressing enter on the search icon on the top and then erase that then type coaster without pressing enter again to see the issue.

    Thanks

    #320555
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    When testing I get these results displayed, is this something you now also see?

    Coaster:

    Vase:

    #320559
    jutescycle
    Member
    Post count: 51

    I tried coaster. it did not give any results.

    Also on your screenshot of Coasters it gave the wrong results. Those are goblets. No coaster keyword on that product.

    Attachments:
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    #320915
    David Martin – Support
    Moderator
    Post count: 20834

    I’ll need to get the opinion of Ed (lead dev) for this.

    In the meantime, could you add your FTP details also? I’d like to look into how many results are returned out the order of the output items.

    Thanks.

    #320921
    jutescycle
    Member
    Post count: 51
    This reply has been marked as private.
    #320956
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @jutescycle

    Has this always been an issue on your site? I can’t replicate this issue on our sites. On your site it seems as though the second response from the AJAX call is blank, potentially a server error – might want to check the error logs to see if there is anything present there?

    We’ll check that topic.

    – Ed

    #320970
    jutescycle
    Member
    Post count: 51

    Hi Ed,

    Just started development on this site, same time i bought the theme. After a few days i started searching for some keywords and discovered this issue. Ill try to check if there’s anything with the error logs. Thanks for taking a look at the issue.

    Thanks guys

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