Ajax requests

[mariatrier]

We have encountered an issue with Woo product filter using Atelier theme. Ajax filtering option simply does not work. Ajax request returns Status Code: 500 Internal Server Error and we can only see this in response:

http://dl2.joxi.net/drive/2016/06/25/0001/0827/99131/31/0ece412002.jpg

When we tried to debug it, we found that problem is in wp-content/themes/atelier/woocommerce/content-product.php: function sf_aq_resize is not defined during ajax request.

Can you check this?”

[David Martin – Support]

Hi,

What theme version are you using?

What version of the Swift Framework plugin do you have?

Have you update to WooCommerce 2.6+?

Thanks.

[mariatrier]

What theme version are you using?
>> Version: 2.1.51

What version of the Swift Framework plugin do you have?
>> Version 2.3.13

Have you update to WooCommerce 2.6+?
>> Yes

[David Martin – Support]

Are you using a paid plugin or a standard WooCommerce widget?

Please add a WP login for us to take a closer look.

Thanks.

[mariatrier]

This reply has been marked as private.

[David Martin – Support]

Ok, if you can attach the plugin I’ll pass this onto to Ed and see if we can look into this for a future update.

Cheers.

[mariatrier]

This reply has been marked as private.

[mariatrier]

Is there a time estimate for this, please?

[mariatrier]

Any news?

[David Martin – Support]

Hi,

You really must stop thread bumping, there is no time frame for this currently. If this is something critical for which your business is dependant on you would need to hire a developer to assist you for an immediate resolution.

I have the plugin installed and for me it is working fine and correctly filtering. Would you be able to provide an error log to trace where the issue is on your site?

The 500 server error indicates it’s your server / site configuration that is causing this, I would like to suggest you follow these steps and re-test: http://www.swiftideas.com/knowledgebase/how-to-fix-fatal-error-allowed-memory-size-of-error/.

Cheers,
David.

[mariatrier]

Our developer (we do have one on the case, but she still needs your help here) will add more info soon, but first we actually told you where the problem is – and we can’t and should not alter your main theme:

“We found that problem is in wp-content/themes/atelier/woocommerce/content-product.php: function sf_aq_resize is not defined during ajax request.”

[mariatrier]

This reply has been marked as private.

[David Martin – Support]

Hi,

Do you have a staging site where you can test this with Twenty16 enabled?

The reason I wrote the above post and the above comment is because for me, the filter is working fine with no errors whatsoever.

The WP login details do not work either.

Thanks.

[mariatrier]

Try with the same credentials again + I have switched to Twenty16.

Here ajax filters work perfectly.

[David Martin – Support]

Hi,

The Atelier theme is dated. Please update to the latest 2.1.51 https://www.dropbox.com/s/utthienbavyrx0j/atelier.zip?dl=0.

Thanks.