New Landing › How can we help? › Atelier › Ajax product filters from Woothemes – Compatability

Viewing 13 posts - 16 through 28 (of 28 total)
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    Posted in: Atelier
  • August 10, 2016 at 8:28 am #286738
    skullo27
    Member
    Post count: 217
    This reply has been marked as private.
    August 12, 2016 at 10:34 am #287151
    David Martin – Support
    Moderator
    Post count: 20834

    It’s strange, on my dev version it’s working nicely.

    Will need you to install the child theme and add the snippet there. The child theme should not slow down the site in anyway, assuming your using the one we supply?

    Please also add your FTP details.

    August 12, 2016 at 11:05 am #287159
    skullo27
    Member
    Post count: 217
    This reply has been marked as private.
    August 12, 2016 at 11:27 am #287165
    David Martin – Support
    Moderator
    Post count: 20834

    Yes, I do not think the action was firing when within the snippets manager.

    Do you have a staging site setup?

    August 12, 2016 at 11:56 am #287169
    skullo27
    Member
    Post count: 217

    Hi David, it was the same if the code was in the snippets manager or directly in the functions.php file, neither worked. We do not have a staging site set up… how do we proceed to fix this?

    thanks again.

    August 12, 2016 at 11:59 am #287171
    skullo27
    Member
    Post count: 217

    I also notice that when the plugin is activated in the side bar, the products page the products do not line up properly on like an even grid, is this a separate issue?

    See attached screen shot.

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    August 12, 2016 at 12:02 pm #287173
    David Martin – Support
    Moderator
    Post count: 20834

    I would really need a staging site setup for your site with the child theme installed.

    When testing on my dev, the products to return and I cannot replicate the blank return that you see.

    Thanks,
    David.

    August 12, 2016 at 12:08 pm #287175
    skullo27
    Member
    Post count: 217

    Hi David, how do I go about setting up a staging site?

    thanks

    August 12, 2016 at 12:21 pm #287177
    David Martin – Support
    Moderator
    Post count: 20834

    Your host will do this, if you contact them and ask for it they should be able to do this for you easily. Once complete get the FTP details for that and drop them here for us.

    Thanks,
    David.

    July 14, 2017 at 12:36 pm #331300
    skullo27
    Member
    Post count: 217
    This reply has been marked as private.
    July 17, 2017 at 2:10 pm #331326
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I cannot currently view the site?

    July 17, 2017 at 4:57 pm #331331
    skullo27
    Member
    Post count: 217

    Hi, you need to use Firefox. Because it is a staging copy of our live site, the SSL cert. is not valid. It does not clear in chrome when you clear the cache as we are on their preload list for HSTS. So, please use FF, Safari or IE.

    thanks

    July 18, 2017 at 6:10 pm #331339
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, please install and activate the child theme and add the staging FTP details.

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