New Landing How can we help? Cardinal After Update of WordPress to 4.5.2 no more Imagery, Icons and Videos are shown

Viewing 15 posts - 1 through 15 (of 17 total)
  • Posted in: Cardinal
  • #269923
    dermat
    Member
    Post count: 60

    Dear support-team,
    after updating wordpress, the look of my website is broken, as no imagery, Background Imagery with parallax effect, videos and Icons, e.g. are shown anymore. complete contact information is missing as well.

    When I am checking each site in the wordpress surface, all the informations are there, all videos, icons, effects of my website.

    So I don‘t really have an ideas, whats the current problem with the look and why the browser translates only a few informations and not everything.

    Can you please check and tell me, how to solve this? It‘s really urgent, as I am freelancer and this looks completely unprofessional.

    Many thanks,
    dermat

    #269948
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You need to update Cardinal to 2.5 and clear your cache

    – Kyle

    #269956
    dermat
    Member
    Post count: 60

    Hey Kyle,
    and how can i do so? As there is no button, that says: make an update or there is a newer version available.

    #269959
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    #269961
    dermat
    Member
    Post count: 60

    ok,
    but what happens with all the informations on the website, custom css, e.g. when deleting the cardinal and uploading the new version?
    or am i just renewing the cardinal and not the cardinal child theme? i have done all changes in the child theme…

    #269962
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes leave the child theme as is, just replace the parent theme

    – Kyle

    #269967
    dermat
    Member
    Post count: 60

    ok, thats good.

    and now hopefully the last and probably stupiest question:
    How can i delete the parent theme? i don‘t see the possibility

    many thanks

    #269972
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    First you will need to switch to Twenty 16. Then click in the cardinal theme details and you will find a delete link at the bottom.

    Hope it helps.

    -Rui

    #269973
    dermat
    Member
    Post count: 60

    ok,
    so, i will active Twenty 16, then i can go into details of cardinal parent theme and there a button Delete will appear.
    I will delete this parent theme, but the child theme will stay as it is, right? And then i will upload the zip file in the theme mask. Ther child theme won‘t be overwritten? last step refresh my cache.

    Is that correct? And the site won‘t be broken then?! Sorry, i am just really carefull, as i am non professional.

    #269976
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    yes, it’s correct. You will just delete the parent theme. The child theme will be there.
    then install the latest theme zip and after that activate the child theme.

    -Rui

    #270150
    dermat
    Member
    Post count: 60

    Ok.

    And is it important, that it‘s twenty 16? installed are right now twenty 15, twenty 14 and twenty 13…

    #270152
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Any of the default themes will do, preferably 2015

    – Kyle

    #270159
    dermat
    Member
    Post count: 60

    ok, perfect.

    Only one thing, that is not correct in the visual appearance:
    the home does not show the home content. There you can now find the video content of my work, that should only be shown under “arbeitsproben”. Please check the screenshots for that

    On webdev.mathiaszellin.de should only shown the full-screen imagery and my name on it. If you start scrolling down, the page turns into:”Über mich”. So why are there now video element and not the home, as it should be? How to rearrange that?

    Besides i am really happy and so thankful, that you guys helped out so quickly!

    Thanks,
    dermat

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    #270167
    David Martin – Support
    Moderator
    Post count: 20834

    You need to likely set your homepage to the correct page. Dashboard => Settings => Reading => Front page displays => Front page.

    Thanks.

    #270582
    dermat
    Member
    Post count: 60

    Perfect,
    many thanks!

Viewing 15 posts - 1 through 15 (of 17 total)

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