New Landing How can we help? Themeforest Theme Support Neighborhood Additional Information not loading for one product

Viewing 3 posts - 1 through 3 (of 3 total)
  • #29658
    seaofghosts
    Member
    Post count: 143

    Sometimes when I load a product page, the Additional Information doesn’t load. Usually a refresh solves this issue (which isn’t good enough in my opinion, why does it happen at all? A customer won’t know a refresh will fix it, they just won’t buy the product and will probably leave the site thinking they can’t get more information on the product).

    However for some reason the Additional Information isn’t loading at all on one of my products. I have checked the product, there’s definitely Additional Info entered into it.

    If someone could check this I’d appreciate it.

    #29659
    seaofghosts
    Member
    Post count: 143
    This reply has been marked as private.
    #30055
    Melanie – SUPPORT
    Member
    Post count: 11032

    Do you experience this on all browsers? Are you on the latest version of the theme?
    Cheers!

Viewing 3 posts - 1 through 3 (of 3 total)

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