adding singel image in page builder freezes page

[lobsterass]

I can’t use the Swift page builder to add a “single image” anymore. It freezes the page. Adding “title” etc works but not the single image. Gah! I don’t understand where this issue comes from. Have updated everything, cleared cache, restarted computer and router. I have this problem in Firefox, Chrome and Safari.
I also have a new issue that I’m not sure if it is my hosts fault or what? I can’t use the Swift page builder to add a “single image” anymore. It freezes the page. Adding “title” etc works but not the single image. Gah! I don’t understand where this issue comes from. Have updated everything, cleared cache, restarted computer and router. I have this problem in Firefox, Chrome and Safari.

<3

[lobsterass]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
How can i see error log of php of your hosting server ? I need your control panel login detail because i need to debug it .

Thanks

[lobsterass]

Hi Mohammad!

I wrote to my host support as well. They said the problem might have been a memory issue. They bumped my site up from 128MB to 256MB and now the pop-up for adding single image through Swift page builder works! It takes 15 seconds to load now. It seems slow to me, as I have fast internet connection and plenty of RAM on my HD. But right now, I’m just happy for it to be working at all.

QUESTION:
Is this an action that uses more memory than the other elements in the Page Builder?

Thanx!

I’ll post login in the next comment in case there is a bug anyway.

[lobsterass]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
Please open to edit wp-config.php at wordpress installation root directory and put this code define('WP_MEMORY_LIMIT', '132M'); as first of the statement . It will fix your issue sure .

Thanks 🙂
With Best Regards
Swift Ideas

[lobsterass]

OK. I did. There was another line there:

define(‘WP_CACHE’, false);

I left that as is and put your

define(‘WP_MEMORY_LIMIT’, ‘132M’);

on top of it. Was that correct?

[lobsterass]

It still takes 15 sec to load single image pop-up. I can live with it but it just seems weird that it is so SLOW to me.

[Mohammad – SUPPORT]

HI,
Its due to server response . You should contact to your hosting provider .
Thanks 🙂
With Best Regards
Swift Ideas

[lobsterass]

OK. Thanx Mohammad!
🙂

[Mohammad – SUPPORT]

Hi,
You welcome .
With Best Regards
Swift Ideas

[Swift Ideas – Ed]

@lobsterass – Send me an email via: http://themeforest.net/user/swiftideas , I think I’ve resolved this issue 🙂

– Ed

[lobsterass]

Whoho!

Ed, I updated the files:

/includes/swift-framework/page-builder/builder/lib/shortcodes.php
/includes/swift-framework/page-builder/builder/lib/helpers.php

with your new versions and now my page builder loads “add single image” in 1,5 sec instead of 15 sec. Awesome! Thanx!

[Mohammad – SUPPORT]

Hi,
You most welcome . I’m glad that issue resolved . Thanks Ed 🙂

With Best Regards
Swift Ideas

[Melanie – SUPPORT]

Awesome! Thank you so much for posting back 🙂