New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Adding Products to cart issue

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posted in: Neighborhood
  • March 13, 2015 at 5:51 pm #157251
    JLHeck
    Member
    Post count: 40

    Hello

    I am having problems adding certain products to the cart. I am able to add simple products that have no product variations and contain no forms but everything else seems to have a problem, which is the majority of the products on the site. When I add them they eventually get there but before you can see them a white completely blank screen replaces the website. If you want to see the cart or the site again you have to reload the page.

    My site is currently in maintenance mode but it hasn’t been a problem until today. I also took it off maintenance mode to see if that was the problem but it isn’t.

    I look forward to hearing form you.

    March 13, 2015 at 6:05 pm #157253
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us the url of your site so we can try to replicate that issue?
    Thanks

    -Rui

    March 13, 2015 at 6:36 pm #157258
    JLHeck
    Member
    Post count: 40
    This reply has been marked as private.
    March 16, 2015 at 9:25 am #157567
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    1- Please make sure that you have latest version of woocommerce and theme 2.15.

    2- Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    Thanks
    Mohammad

    March 16, 2015 at 1:54 pm #157729
    JLHeck
    Member
    Post count: 40

    I am fully updated and did the plugin trick that you suggested. Nothing was resolved. Any idea what I do next?

    Thanks

    March 16, 2015 at 1:59 pm #157733
    JLHeck
    Member
    Post count: 40

    The second I click the add to shopping bag button a white circle with a crossbar becomes the cursor. Hope that helps.

    J Heck

    March 16, 2015 at 2:21 pm #157747
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please see: https://support.woothemes.com/hc/en-us/articles/203104197-Variable-Product-Add-to-Cart-Not-Working

    – Kyle

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    Posted in: Neighborhood
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