New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Adding new featured images – size wrong on shop page

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posted in: Neighborhood
  • October 31, 2014 at 1:58 pm #124785
    DAPPER-tekstenweb
    Member
    Post count: 174

    Hi,
    Maybe there has been an update, but something seems different when I try and add images to a product. Featured images, to be exact.

    Example: Ijsbeer
    If you add the Ijsbeer image as the featured image, it scales differently on the shop page…? This is a recent development. I uploaded a new image today. Made a new product Ijsbeer. That product Ijsbeer (is now in concept, if you might want to check it out), has a featured image (size 1000×0000 just like the other products have as a featured image). But it looks wrong on the shop page.

    Please see attached document for details.

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    November 3, 2014 at 9:50 am #125010
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Have you changed your WooCommerce settings?

    – Kyle

    November 4, 2014 at 11:34 am #125415
    DAPPER-tekstenweb
    Member
    Post count: 174

    No… this started happening after an update 🙁

    November 4, 2014 at 11:44 am #125419
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I can’t find this product, can you send me a link?

    – Kyle

    November 4, 2014 at 1:47 pm #125484
    DAPPER-tekstenweb
    Member
    Post count: 174

    This product in in Concept. Maybe that’s why you can’t find it?

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    November 4, 2014 at 1:53 pm #125491
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’ll need it published so I can compare it to the other images like in your screenshot

    – Kyle

    November 10, 2014 at 11:44 am #126924
    DAPPER-tekstenweb
    Member
    Post count: 174

    Hi Kyle,

    First I’ll introduce myself, Driesje, in time I’ll be a new contact for the galerietje webshop.

    I’ve put new items/products in the shop and unfortunately all the images that are shown on the shoppage (so newly added images to the image library) are scaled differently then the images that were already in the shop.
    Therefore they are not live (looks strange to have different sizes of products in the shoppage) I’ve put them in concept.

    If you have the time please send me a message so I can have them live for a short period of time so you can see what is happening and hopefully advise.

    Thanks in advance and hope to hear from you, Driesje

    November 10, 2014 at 12:02 pm #126933
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi there

    The only thing that would cause your images to scale differently is if you have changed the settings in WooCommerce > Settings for the image sizes, or if the images you have uploaded are scaled differently

    – Kyle

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    Posted in: Neighborhood
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