New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Add to shopping bag leads to "Your Shopping Bag is empty"

Viewing 15 posts - 16 through 30 (of 36 total)
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    Posted in: Neighborhood
  • August 1, 2014 at 3:55 pm #96891
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Works fine for me on iphone also

    – Kyle

    August 1, 2014 at 3:55 pm #96892
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    What is it that they say doesn’t work?

    – Kyle

    November 10, 2014 at 8:10 am #126847
    baaaaas
    Member
    Post count: 22
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    November 10, 2014 at 5:33 pm #127091
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    In your video what browser are you using? Are you logged in the video test?
    Worked for me in desktop chrome and also Android with chrome.

    -Rui

    November 10, 2014 at 6:22 pm #127106
    baaaaas
    Member
    Post count: 22
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    November 11, 2014 at 8:15 am #127206
    baaaaas
    Member
    Post count: 22
    This reply has been marked as private.
    November 11, 2014 at 8:18 am #127207
    baaaaas
    Member
    Post count: 22
    This reply has been marked as private.
    November 11, 2014 at 10:19 am #127236
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @baaaaas

    Can you provide us admin access to check your settings?

    -Rui

    November 11, 2014 at 10:30 am #127240
    baaaaas
    Member
    Post count: 22
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    November 11, 2014 at 11:02 am #127254
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you clear your browser cache and try to replicate the issue?

    If the issues remains try to deactivate all plugins except Woocommerce and Revolution Slider and test again.

    -Rui

    November 11, 2014 at 4:26 pm #127401
    baaaaas
    Member
    Post count: 22
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    November 11, 2014 at 4:41 pm #127408
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Great. Nothing special, deactivate all the plugins an activate one by one.
    Sometimes it happens things like that without getting any conclusion.

    The important is that it don’t happen again.

    -Rui

    November 12, 2014 at 9:25 pm #127796
    baaaaas
    Member
    Post count: 22
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    November 12, 2014 at 11:17 pm #127820
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I’m pressing in the cart button like in the attached image.
    https://www.dropbox.com/s/hk969glk319svmj/cart_problem.png?dl=0

    When I press the checkout button it goes to the checkout page with the correct amount of money of the cart.

    Did you customer cleared the browser cache or is it happening again to you? You said that it was already working.

    -Rui

    December 7, 2014 at 11:07 am #134007
    baaaaas
    Member
    Post count: 22

    Hello,

    I never got the problem myself on my own pc. This is getting very strange. It seems it only happens when lots of customers visitting the website.

    I’ve activated/deactivated all plugins. Nothing helps. Can you please take a look at it again?

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    Posted in: Neighborhood
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