New Landing How can we help? Themeforest Theme Support Neighborhood Add to shopping bag and wishlist

Viewing 5 posts - 1 through 5 (of 5 total)
  • #17502
    thepipeguys
    Member
    Post count: 37

    I am having a lot of issues with add to shopping bag and add to wishlist.

    It seems like when I add something to my cart it will show in the woocommerce cart dropdown in the header. When I click on my shopping bag, however, and am taken to my cart page, nothing is there. It only stays in my cart if I add it to may bag using the button on the product detail page. I have tried this multiple times on multiple browsers and the same thing kept happening. This is a big issue as it may be deterring my customers form purchasing if they cant add anything to their cart.

    Also the add to wishlist button doesn’t work from the shop page or the product detail page, and when something is finally added to the wishlist, the “add to cart” and the “remove” button do not work form the my wishlist page.

    Any help you could give would be very appreciated, thank you!

    #17822
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    #17913
    thepipeguys
    Member
    Post count: 37
    This reply has been marked as private.
    #17919
    thepipeguys
    Member
    Post count: 37

    I think i figured out the issue. I think this is happening because of the Yoast Google Analytics plugin. When I disable it, the issue stops. If I re-enable it the issue starts again. Any idea why this is happening?

    #18208
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi,

    can you by any chance contact the plugin developers about this problem?
    There is a massive amount of plugins out there on the market. Each and every one is created by a different developer who uses their own techniques and code.
    Because of this, we cannot guarantee that everyone of them will work with our theme. When an issue arises, we will certainly try to do what we can to fix it though. The best thing to do first is to report the issue to the plugin developer because they know their own code better than we do. Let us know what the plugin developer reports back and we will see what can be done!

    Thanks and all the best!

Viewing 5 posts - 1 through 5 (of 5 total)

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