add to cart button on prod. sub. cat. page is adding 2x the product into cart

[tynus]

Hi,
After the latest woocommerce update, when clicking on add to cart on a product directly from within a subcategory page, it adds the product twice to the basket.

This doesn’t happen on a single product page, if one clicks on such a page on add to cart, then just one product will be added.

I don’t know whether it’s a woocommerce problem or a theme problem, since I don’t have that problem on other sites that I’ve build with other themes, I believe it to be a theme problem.

Please help.

This is a live webshop, with many orders daily, and I don’t want to have the site;s url disclosed to the public.

Thanks

Theme 3.2.4, woocommerce 2.5.5

[tynus]

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[David Martin – Support]

Hi,

Please disable all plugins, so only Woo is active? Does this still happen?

Please also disable the child theme, upon re-testing what is the outcome?

Thanks.

[tynus]

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[tynus]

Ok, I have done what you’ve suggested…my client is totally upset since he has lost sales because of it.

I also tried reverting back to the previous woocommerce version, and then it also happens. Tried to switch to the main theme in stead of the child theme; same error. Tried disabling ALL plugins: same error.

It’s definitely a theme error. Please fix this.

Thank you

[David Martin – Support]

Hi,

It’s best practice to create a staging site away from the live site so you can test this.

I cannot replicate this on my dev version, which would indicate a plugin or child theme is causing the issue. Please add a WP login to either a staging site or live.

Thanks.

[tynus]

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[tynus]

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[tynus]

Where can I dowmnload previous versions of Dante?

Because that will be the only way to fix this…

[David Martin – Support]

Hi,

You have not added any login details for me to take a closer look.

This almost certainly will be caused by a plugin or child theme or any other custom edits. My development version is working fine and I cannot reproduce the error as you describe.

Please add a WP login so as we can look into what is causing this.

Regarding the test site, this is something your hosting company can do for you very easily – you should not have to do that.

Thanks.

[tynus]

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[David Martin – Support]

Yes, I will not change anything, I will take a look only.

Please be advised that I cannot replicate this issue locally, I would really need a staging site setup where I can freely disable plugins/child theme ect.

Thanks.