add to cart button on hover is not working

[JaySchulz]

Hey there,

I am using the following:
latest WP
latest theme
Multilingualpress
And a beta plugin which is called multiwoo.

Multilingual press is creating a network page which several translations. in my case german and english.
Multiwoo is synching products, carts, taxes, categories,…… for the english and the german site.

But now I have a problem:
when I use the “add-to-cart-button” on hover (see on the left in the image) the product is gone as soon as I click on the cart. If I am using the add to cart button on a single product page (see right hand on image) everything works fine.

All of the developers of Multiwoo, Multilingualpress and Woo-Commerce German market are saying that this is a theme issue.
They can’t recreate the problem with other themes, even if they are using the same plugins.

Would be great if you could help me fixing this issue. As we are close to launch the website and this is the last issue which needs to be solved.

thanks in advance.

cheers

J

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[Mohammad – SUPPORT]

Hi,
I am able to add product through this button. Its working perfect. Please check after clear the cache.
Thanks
Mohammad

[JaySchulz]

Hey Mohammad,

thanks for your reply.
Yes the button itself is working fine.
So the button adds something to the cart. But as soon as you are going on the cart page it says that the cart is empty.
If you are using the add to cart button on a single product page it will stay in the cart.

Please try both buttons and visit the cart afterwards, you will see what I am talking about.

thanks in advance.

Jay

[Mohammad – SUPPORT]

Hi,
Please activate parent theme and deactivate all plugins except woocommerce. Now check for issue.
Thanks
Mohammad

[JaySchulz]

Hey Mohammad,

I have deactivated everything except woocommerce andthe swift framework, now it is working.
But how can I figure out which plugin is affecting the button?!

thanks in advance.

cheers

J

[Mohammad – SUPPORT]

Hi,
Please activate plugin one by one and check for issue to find the problematic plugin(s).
Thanks
Mohammad

[JaySchulz]

Hey Mohammad,

it works fine till I activate the “multiwoo plugin”. But the developers of “multiwoo” told me that they are unable to recreate this problem and it works fine with every other tested theme…

Is there a way to fix this problem?!

thanks in advance.

J

[Mohammad – SUPPORT]

Hi,
Please activate the wordpress default theme and check for issue.
Thanks
Mohammad

[JaySchulz]

can not double check with default theme.
Have installed the twenty fourteen on the german page.
Everything is working if I am adding a product from the store overview page.
It stays in the basket/cart.

cheers.

J

[Mohammad – SUPPORT]

Hi,
Please install WPIDE plugin and let me know.
Thanks
Mohammad

[JaySchulz]

done, thanks in advance.

cheers

J

[JaySchulz]

Feel free to activate the german atelier child theme for the german page if you need it.
I kept the default for now.

just to let you know.
thanks alot.

[Mohammad – SUPPORT]

Hi,
Everything works perfect after activating the parent theme.
Thanks
Mohammad

[JaySchulz]

True,

thank you so much!!!
So I basically need to setup a new child theme, right?!

Because I need to change some details cause of some german restrictions by law.
Like “total incl. 19% VAT” on the cart hover and so on….

Cheers

J

[JaySchulz]

Hey Mohammad,

sorry but after refreshing the site I have the same issue again.
I am still using the parent theme. But as soon as I add a product to the cart via the plus button (for example try the “goldpaddle” from the “home” page) it is gone after adding through the “+” icon (left hand on the attached image in the first post) on the cart page.
and the cart says that the cart is empty….