New Landing › How can we help? › Add to Cart AJAX not working

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    Posted in: Atelier
  • July 2, 2017 at 10:00 am #330733
    jutescycle
    Member
    Post count: 51

    Hi Guys,

    So the Add to Cart Ajax stopped working after i updated to Woo 3.1

    I have tried to disable all plugins except Swift Framework and Woocommerce, clear cache etc.

    Can you take a look please.

    Thanks.

    July 3, 2017 at 11:27 am #330783
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I am testing these two products, the AJAX add to cart works fine. If you could clear your browser cache and re-test, let me know the results.

    https://stagingluxury.white-almonds.com/product/pompadour-presentation-plate-green-gold-2/
    https://stagingluxury.white-almonds.com/product/pompadour-presentation-plate-green-gold/

    What products are you testing this on?

    July 4, 2017 at 2:43 pm #330939
    jutescycle
    Member
    Post count: 51

    Hi David,

    I tested on the same product you tested but with no results.

    I also cleared my cache.

    Thanks

    July 4, 2017 at 2:47 pm #330940
    David Martin – Support
    Moderator
    Post count: 20834

    What result did you get?

    – A blank screen?
    – Any error messages?
    – 0 Items still in the cart?
    – What OS/browser are you using?

    July 4, 2017 at 3:02 pm #330943
    jutescycle
    Member
    Post count: 51

    Hi David,

    The only thing that changed was the number in the cart.

    Before updating to Woo 3.1 the sub menu of the cart used to show when an item is added to cart.

    I used Safari, Chrome and Firefox to test, cleared cache on all of them.

    Thanks.

    July 4, 2017 at 3:28 pm #330948
    David Martin – Support
    Moderator
    Post count: 20834

    So the item is added, but the cart notification (wobble/dropdown) is not triggered to display?

    Thanks.

    July 4, 2017 at 3:30 pm #330949
    jutescycle
    Member
    Post count: 51

    Yes

    July 4, 2017 at 4:19 pm #330955
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, can you supply me with a WP login?

    July 5, 2017 at 4:28 pm #331057
    jutescycle
    Member
    Post count: 51
    This reply has been marked as private.
    July 5, 2017 at 5:31 pm #331068
    David Martin – Support
    Moderator
    Post count: 20834

    Your child theme is overriding this, can you activate the parent theme so the child theme is disabled.

    Thanks.

    July 5, 2017 at 5:51 pm #331076
    jutescycle
    Member
    Post count: 51

    Hi,

    I activated the parent theme but its still the same.

    Deactivated all plugins except woocommerce and swift framework and cleared the cache.

    Thanks

    July 6, 2017 at 5:49 pm #331149
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Glad to report this has been identified as a bug, we have issued the fix and the update will go out to resolve this.

    Thanks.

    July 7, 2017 at 9:29 am #331158
    jutescycle
    Member
    Post count: 51

    Thanks David.

    When will the update be available?

    July 7, 2017 at 3:41 pm #331168
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    July 9, 2017 at 6:15 am #331193
    jutescycle
    Member
    Post count: 51

    Confirming the issue is fixed on beta. Waiting for the official release.

    Thanks David

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