New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Add items to cart not working for iPads

Viewing 4 posts - 1 through 4 (of 4 total)
  • Back to forum
    Posted in: Neighborhood
  • October 7, 2014 at 1:25 am #117793
    deanjohn
    Member
    Post count: 93

    Hi since our upgrade of your theme our customers are unable to add items to cart if they using tablet iPad or iPhone.

    The items disappear from cart.

    It’s works perfect as it should do for desktop, but only have this issue for iPads and iPhones.

    You can only add a product to cart in product detail mode and not from shop or main front page.

    Tried deactivating all plug ins and same problem. Please can you help as it’s extremely urgent. Thanks.

    October 7, 2014 at 1:26 am #117794
    deanjohn
    Member
    Post count: 93
    This reply has been marked as private.
    October 7, 2014 at 9:47 am #117908
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Have you managed to resolve the issue?
    Thanks
    Mohammad

    October 7, 2014 at 9:48 am #117909
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Added one product from the homepage in a Iphone 5 without any problem.
    https://www.dropbox.com/s/31w8zdwzfcaz08s/iphone_cart.png?dl=0

    Try to clear the browser cache.

    -Rui

  • Back to forum
    Posted in: Neighborhood
Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register