New Landing › How can we help? › Themeforest Theme Support › Dante › Accordions: mobile view problem

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Dante
  • December 23, 2013 at 10:10 am #38891
    c-performance
    Member
    Post count: 12

    Hi,
    when i visit my site by smartphone the accordions don’t open while work on the dante demo site.
    I did something wrong?
    This problem only happens in responsive view.
    Thanx

    December 24, 2013 at 11:46 am #38974
    Tahir – SUPPORT
    Member
    Post count: 1212

    Hi,
    Do you have third party plugins ? . Also can you try turning off ‘Touch Enabled’ option in Revolution Slider.

    Thanks
    Tahir

    December 30, 2013 at 8:22 am #39499
    c-performance
    Member
    Post count: 12

    Hi,
    i tried turning off “Touch Enabled” option but the problem still present.
    About third party plugins, i have:
    – Bulk Delete
    – Regenerate Thumbnails
    – Tumblr Importer
    – Woocommerce
    – Woocommerce Multilingual
    – WP-DB Manager
    – WPML CMS Nav
    – WPML Media
    – WPML Multilingual CMS
    – WPML Sting Translation
    – WPML Translation Management
    – WP Super Cache
    I also have the plugins you recommended:
    – Breadcrumb NavXT
    – Contact Form 7
    – LayerSlider WP
    – NGFB Open Graph+
    – oAuth Twitter Feed for Developers
    – Previous and Next Post in Same Taxonomy
    – Revolution Slider
    – YITH WooCommerce Wishlist

    Thanks

    December 30, 2013 at 11:29 am #39543
    Tahir – SUPPORT
    Member
    Post count: 1212

    Hi,

    I have assigned this to Ed , who will confirm if there is a bug or a Plugin Conflict.

    In case of a Plugin conflict you will have likely have to deactivate all plugins and then reactivate one by one to find the culprit.

    Thanks
    Tahir

    December 30, 2013 at 12:18 pm #39551
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    I won’t be able to know from the list, best bet is to try disabling and see which one is causing it.

    If you provide a link we may be able to help, but only if there is an error visible.

    – Ed

    January 3, 2014 at 9:57 am #40008
    c-performance
    Member
    Post count: 12

    Hi,
    i tried to disable all plugins but nothing changed.
    Only on mobile the accordions don’t work.
    Any idea?

    January 3, 2014 at 11:25 am #40014
    c-performance
    Member
    Post count: 12

    Maybe add some extra-classes to the accordion?

    January 3, 2014 at 12:31 pm #40022
    c-performance
    Member
    Post count: 12

    I found the problem: is the left sidebar: when is active, the accordions on mobile don’t work.
    With the right sidebar they work.
    Thanx

    January 3, 2014 at 9:03 pm #40113
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Can you provide a link to your site where we can replicate this?

    Thanks,

    – Ed

    January 17, 2014 at 8:54 am #43154
    c-performance
    Member
    Post count: 12

    http://la-passione.it/customer-care/origin-of-products-2/
    Visit this link on mobile. You’ll see the accordions don’t work.

    http://la-passione.it/customer-care/origin-of-products/
    Here the accordions work.
    Thanks for the support!

    January 21, 2014 at 8:39 am #43716
    Tahir – SUPPORT
    Member
    Post count: 1212

    Hi,
    Thanks for the links. We will take a look shortly.

    -Tahir

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