New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Accordion content not working after update

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Neighborhood
  • January 19, 2016 at 8:13 pm #242070
    davidll
    Member
    Post count: 205

    I did have accordions working as an archive on this site.
    I used a plugin list-category-posts – so i could list ‘portfolio’ items.

    All worked perfect.

    Since updating the Theme (i noticed accordion.php is very different) – they have stopped working.
    I know that I’m using a third party plugin – but this is still working on another site.

    please – any help would be appreciated (as always.

    Or if there is another way of listing portfolio items (in categories) in an accordion?

    D

    January 20, 2016 at 10:25 am #242184
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    HI,
    Please provide me login detail after installing WPIDE plugin to inspect and resolve the issue.
    Thanks
    Mohammad

    January 20, 2016 at 1:50 pm #242245
    davidll
    Member
    Post count: 205
    This reply has been marked as private.
    January 22, 2016 at 12:28 pm #242844
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am getting this error at your website.

    Error establishing a database connection

    Thanks
    Mohammad

    January 22, 2016 at 12:33 pm #242847
    davidll
    Member
    Post count: 205

    I’m not. Just logged in and out.

    Just checked the logs – and its not been down. Please can you double check the address you’re typing?
    Also – the time on these on this forum seem to be an hour ahead!

    D

    January 22, 2016 at 4:51 pm #242969
    davidll
    Member
    Post count: 205

    I guess i missed my slot. Any chance of looking at this please?

    January 25, 2016 at 9:55 pm #243586
    David Martin – Support
    Moderator
    Post count: 20834

    Hi there,

    Unfortunately that customisation is beyond our scope of support as it is more work than a small customisation.

    We only provide support for theme issues, and at times basic customisations.

    While we’d love to be able to support every customisation request, we simply don’t have the time. We recommend that you seek a freelance developer if you need to make that customisation: http://www.swiftideas.com/customization/

    Thanks.

    January 27, 2016 at 2:54 pm #244168
    davidll
    Member
    Post count: 205

    Hello

    This was a popular plugin that was working before the update?
    I’m not after any customisation?

    Why didn’t Mohammad mention this on the 20th January? rather than asking me to upload a plugin and provide access?

    A little taken back – unless this is now standard?

    January 27, 2016 at 2:56 pm #244173
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Sorry! I understood that issue related with element of theme.
    Thanks
    Mohammad

    January 27, 2016 at 3:03 pm #244174
    davidll
    Member
    Post count: 205

    Hi Mohammad

    Thats ok. At least i now know – and will explore other routes.

    I just really dislike the copy and past of “Unfortunately that customisation is beyond our scope of support”
    when someone reads ‘plugin’ – this is WordPress – and with a plugin that has 100,000+ users

    Esp when it originally worked!

    Anyway

    Thanks

    David

    January 28, 2016 at 1:29 pm #244489
    David Martin – Support
    Moderator
    Post count: 20834

    Hi David,

    Had you originally modified the accordion.php?

    Thanks.

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    Posted in: Neighborhood
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