New Landing › How can we help? › Themeforest Theme Support › Uplift › 8 instead of 9 on social grid

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posted in: Uplift
  • February 1, 2017 at 6:57 pm #312231
    engineroom
    Member
    Post count: 7

    Hi Guys,

    We only have 8 items showing on the social grid rather than 9.

    Any ideas?

    Thanks.

    February 1, 2017 at 7:03 pm #312232
    David Martin – Support
    Moderator
    Post count: 20834

    Please add a WP login for us to take a closer look.

    Thanks.

    February 1, 2017 at 7:06 pm #312235
    engineroom
    Member
    Post count: 7
    This reply has been marked as private.
    February 3, 2017 at 12:01 pm #312497
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Yes I can replicate that, it seems like the Twitter API is only pulling 4 items into the blog-tweets UL rather than the requested 5.

    Thanks for your patience, I am going to forward this to our lead dev now and ask for a second opinion for you as it looks like you have everything in order.

    February 7, 2017 at 4:08 am #312827
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Wonder if it may be something to do with one of the tweets, if you change to a different amount, does it show correctly? Not seen this issue recently.

    – Ed

    February 13, 2017 at 10:54 am #313477
    engineroom
    Member
    Post count: 7

    I have done some testing and logged into WP and viewing the page they all display. It is only when you logout and view the page that it goes wrong.

    Have you had any ideas?

    February 14, 2017 at 4:01 am #313662
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    If it shows fine when logged in, but not when logged out, then it may be a caching issue – do you have any caching/perforamnce plugins active?

    – Ed

    February 14, 2017 at 9:50 am #313670
    engineroom
    Member
    Post count: 7

    We just added an SSL certificate to the site. Maybe that solved it.

    Oh well, something seems to have sorted it. Thanks for the help with this.

    February 14, 2017 at 9:50 am #313671
    engineroom
    Member
    Post count: 7

    Marking as resolved

    February 14, 2017 at 11:05 am #313684
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks, that is indeed strange however. Thanks for reporting this back for our attention.

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    Posted in: Uplift
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