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  Posted in: Cardinal
• December 25, 2014 at 10:29 pm #137783
  danx88

  Member

  Post count: 31

  Hi,
  Just bought Cardinal today and installed it on my website which is hosted on WPengine.
  When I try to access theme options it gives me 502 Bad Gateway error.
  Been talking to hosting support and they said it has to something with an script taking more than 60 seconds to run, and it’s being killed by their server to prevent overload etc.

  I believe there should be many users with Cardinal on WPengine right? as I remember you even suggested their hosting for performance.

  Please let me know what could be cause of this.
  I can set up an staging version of the site and give you access to check everything if needed.

  Cheers,
  Sia

  December 26, 2014 at 4:22 am #137788
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please contact your hosting to increase your php memory upload limit before contacting our support for help. You can see the recommended settings below:-

  

  Thanks
  Mohammad

  December 26, 2014 at 1:21 pm #137857
  danx88

  Member

  Post count: 31

  Thanks Mohammad,
  I’ll ask WPengine to increase the limits.
  Where was this settings table available BTW? I didn’t notice it in theme docs.

  Cheers,
  Sia

  December 26, 2014 at 1:26 pm #137861
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Will forward Mohammad so it can reply.
  -Rui

  December 26, 2014 at 8:17 pm #137926
  danx88

  Member

  Post count: 31

  I’ve just increased the limit as required:

  http://awesomescreenshot.com/07c43kpm6f
  http://awesomescreenshot.com/06043kpn1e

  But it still give me 502 Bad gateway error. Am I doing something wrong here?

  Cheers,
  Sia

  December 27, 2014 at 5:20 am #137937
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me website url so i can check. Anyway, your hosting provider can easily fix this issue because 502 Error is not related with theme.
  Thanks
  Mohammad

  December 27, 2014 at 11:01 am #137942
  danx88

  Member

  Post count: 31

  This reply has been marked as private.
  December 29, 2014 at 8:25 am #138076
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I tried to check theme options page. Its working fine to me. Please clear your browser cache and test with another browser.
  Thanks
  Mohammad

  December 29, 2014 at 10:37 am #138111
  danx88

  Member

  Post count: 31

  Hi,
  I believe you’ve gone to Dante theme options, I was trying to switch themes and test to find a solution last night and I forgot to re-activate Cardinal at the end.
  Can you please check now? Cardinal is now activated and the problem exist.

  Cheers,
  Sia

  December 29, 2014 at 12:43 pm #138137
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  The problem is in one of your plugins. When I deactivated all plugins I could access the theme options.

  I was trying to figure out what was the plugin is causing and now I can’t access the plugin options.

  Will need ftp access to fix this. Apologize for any inconvenient.

  -Rui

  December 29, 2014 at 12:47 pm #138140
  danx88

  Member

  Post count: 31

  This reply has been marked as private.
  December 29, 2014 at 1:38 pm #138150
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  The problem it’s in Woocommerce Product Configurator.

  -Rui

  December 29, 2014 at 1:42 pm #138152
  danx88

  Member

  Post count: 31

  OMG! That’s the very most important plugin for my business after woocommerce!
  Any idea what would be causing the conflict? So I can either ask it’s developer or hire someone to fix the code…

  Even if you can give me a rough idea of the type of problem would be good, so at least I have some place to start looking for a fix…

  Cheers,
  Sia

  December 29, 2014 at 2:05 pm #138154
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  First try to look at the logs in your server to see if we find some clue to that conflict. Let us know what you find.

  In the meantime you can turn it off only to adjust the theme settings and then turn it on.

  -Rui

  December 29, 2014 at 2:07 pm #138155
  danx88

  Member

  Post count: 31

  Sure, will do.
  The temporary solution you suggested also sounds great, thanks.

  Cheers,
  Sia

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  Posted in: Cardinal