New Landing › How can we help? › Themeforest Theme Support › Dante › 500 Internal Server Error

Tagged: ,

Viewing 15 posts - 1 through 15 (of 18 total)
1 2
  • Back to forum
    Posted in: Dante
  • March 12, 2015 at 1:19 am #156693
    johnsq1
    Member
    Post count: 11

    I am a photographer and I was working on my new site using the Dante theme. I was updating my 10 portfolio adding some pictures and all of a sudden I encountered this page:

    —————
    “Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.”

    ——–

    I was reading other support tabs here and from what I understand I need to increase my PHP memory. I did do this in my cPanel, file manager, code editor, public_html/wp-config.php, and I added this:

    //increase WP Memory Limit
    define(‘WP_MEMORY_LIMIT’, ‘256M’);

    I still have the 500 internal error page up.

    I can’t figure out how to fix this. Any help would be appreciated.

    Attachments:
    You must be logged in to view attached files.
    March 12, 2015 at 1:24 am #156695
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide ftp access to see if we can get into the admin site area?
    Use the private reply.

    -Rui

    March 12, 2015 at 1:54 am #156704
    johnsq1
    Member
    Post count: 11
    This reply has been marked as private.
    March 12, 2015 at 1:57 am #156706
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    yes, you can. Provide it here in a private reply.

    -Rui

    March 12, 2015 at 2:04 am #156707
    johnsq1
    Member
    Post count: 11
    This reply has been marked as private.
    March 12, 2015 at 6:09 am #156723
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please contact at hosting provider once about this issue.
    Thanks
    Mohammad

    March 12, 2015 at 6:27 am #156728
    johnsq1
    Member
    Post count: 11

    Mohammad,

    I did contact Mad Dog Domains (my hosting provider) before contacting you guys. They thought it could be the PHP memory, but I have already increased this. I was then referred to you guys because they explained it is the theme causing the error.

    March 12, 2015 at 6:29 am #156729
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Your hosting provider can provide this error detail after that we can investigate further.

    Thanks
    Mohammad

    March 12, 2015 at 6:31 am #156731
    johnsq1
    Member
    Post count: 11

    They explained they did not know what the error was. I have given you guys access to my logs. Why can’t you help here? I am starting to feel like I am being bounced back and forth. I have put a lot of time in building this site for it to all of a sudden crash.

    March 12, 2015 at 7:00 am #156737
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I checked error log and got that error log is not updated. Error log is showing error of 16 days old while it should show today error. I activate default wordpress theme but its still not working. Only your hosting provider can give exact and today error detail to investigate further. We are always ready to provide you best support.
    Thanks
    Mohammad

    March 12, 2015 at 11:22 pm #156981
    johnsq1
    Member
    Post count: 11
    This reply has been marked as private.
    March 12, 2015 at 11:33 pm #156984
    johnsq1
    Member
    Post count: 11
    This reply has been marked as private.
    March 12, 2015 at 11:58 pm #156989
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Your last reply seems to be related with the settings your database is created.
    You should contact your hosting support.

    -Rui

    March 18, 2015 at 2:51 pm #158709
    jamesdshort
    Member
    Post count: 27

    I just encountered this error messages as well. The actual domain http://test.tulsalighthousechurch.com/ is okay but when I try to access the WordPress dashboard it gives me the 500 Internal Server error. I would appreciate some help.

    Attached is a print out of the server error log if that helps. It’s greek to me! 🙂

    Thanks,

    James

    Attachments:
    You must be logged in to view attached files.
    March 18, 2015 at 3:47 pm #158737
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    This is the access log and definitely looks greek in the end 🙂

    That one register the access of the visitors to your site, you should another file called error_log that shows errors with the server. try to find it an post it here.

    -Rui

  • Back to forum
    Posted in: Dante
Viewing 15 posts - 1 through 15 (of 18 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for the following item
Dante - Responsive Multi-Purpose WordPress Theme
Login and Registration Log in · Register