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  Posted in: Dante
• March 12, 2015 at 1:19 am #156693
  johnsq1

  Member

  Post count: 11

  I am a photographer and I was working on my new site using the Dante theme. I was updating my 10 portfolio adding some pictures and all of a sudden I encountered this page:

  —————
  “Internal Server Error

  The server encountered an internal error or misconfiguration and was unable to complete your request.

  Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

  More information about this error may be available in the server error log.

  Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.”

  ——–

  I was reading other support tabs here and from what I understand I need to increase my PHP memory. I did do this in my cPanel, file manager, code editor, public_html/wp-config.php, and I added this:

  //increase WP Memory Limit
  define(‘WP_MEMORY_LIMIT’, ‘256M’);

  I still have the 500 internal error page up.

  I can’t figure out how to fix this. Any help would be appreciated.

  Attachments:

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  March 12, 2015 at 1:24 am #156695
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you provide ftp access to see if we can get into the admin site area?
  Use the private reply.

  -Rui

  March 12, 2015 at 1:54 am #156704
  johnsq1

  Member

  Post count: 11

  This reply has been marked as private.
  March 12, 2015 at 1:57 am #156706
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  yes, you can. Provide it here in a private reply.

  -Rui

  March 12, 2015 at 2:04 am #156707
  johnsq1

  Member

  Post count: 11

  This reply has been marked as private.
  March 12, 2015 at 6:09 am #156723
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please contact at hosting provider once about this issue.
  Thanks
  Mohammad

  March 12, 2015 at 6:27 am #156728
  johnsq1

  Member

  Post count: 11

  Mohammad,

  I did contact Mad Dog Domains (my hosting provider) before contacting you guys. They thought it could be the PHP memory, but I have already increased this. I was then referred to you guys because they explained it is the theme causing the error.

  March 12, 2015 at 6:29 am #156729
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Your hosting provider can provide this error detail after that we can investigate further.

  Thanks
  Mohammad

  March 12, 2015 at 6:31 am #156731
  johnsq1

  Member

  Post count: 11

  They explained they did not know what the error was. I have given you guys access to my logs. Why can’t you help here? I am starting to feel like I am being bounced back and forth. I have put a lot of time in building this site for it to all of a sudden crash.

  March 12, 2015 at 7:00 am #156737
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I checked error log and got that error log is not updated. Error log is showing error of 16 days old while it should show today error. I activate default wordpress theme but its still not working. Only your hosting provider can give exact and today error detail to investigate further. We are always ready to provide you best support.
  Thanks
  Mohammad

  March 12, 2015 at 11:22 pm #156981
  johnsq1

  Member

  Post count: 11

  This reply has been marked as private.
  March 12, 2015 at 11:33 pm #156984
  johnsq1

  Member

  Post count: 11

  This reply has been marked as private.
  March 12, 2015 at 11:58 pm #156989
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Your last reply seems to be related with the settings your database is created.
  You should contact your hosting support.

  -Rui

  March 18, 2015 at 2:51 pm #158709
  jamesdshort

  Member

  Post count: 27

  I just encountered this error messages as well. The actual domain http://test.tulsalighthousechurch.com/ is okay but when I try to access the WordPress dashboard it gives me the 500 Internal Server error. I would appreciate some help.

  Attached is a print out of the server error log if that helps. It’s greek to me! 🙂

  Thanks,

  James

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  March 18, 2015 at 3:47 pm #158737
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  This is the access log and definitely looks greek in the end 🙂

  That one register the access of the visitors to your site, you should another file called error_log that shows errors with the server. try to find it an post it here.

  -Rui

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  Posted in: Dante